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How to restrict specific email Domains (like gmail.com,company.com) from creating Incidents through Inbound email action?

Servicenow Stud
Mega Contributor

‎02-26-2021 03:16 AM

Hi All,

I need to restrict the inbound action from creating incidents, from untrusted domains. I have tried "Email Address filters" method, whitelist and blacklist, but they are not working. Incident is getting created from blacklist domain also.

Thank you.

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5 REPLIES 5

nagydan2
Tera Contributor

‎02-17-2022 01:21 PM

Any other ideas?

Seems like the OOB "Email Address Filters" just don't work as expected.

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-> SOLUTION: Okay, so probably the "System Address Filters" is the real solution.

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Nooooo, it just won't work.

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