what are roles and responsibilities of servicedesk or admin in servicenow

[ServiceNow40]

Hi recently i joined servicenow admin or servicedesk , what are major roles and responsibilities of in that role, any idea please let me know.

[Community Alums]

Hi,

Acting as communication centers where users can request help and receive IT support, IT service desks are also designed to address broader business needs, and increase the user’s tech experience in the workplace. IT service desks facilitate communication between other service management and the user community—usually the organization’s employees and other stakeholders. They also play a role in capturing change requests, maintaining third party contacts, assisting with problem management, and managing software licenses.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep