How to see if inbound action is being executed?

[youchan]

This is regarding inbound action for receiving emails.

My goal is to write an inbound action that will run if the email is a certain email X, with a certain subject Y. I believe this can be done by setting the run conditions such that

recipients is emailX AND subjects is subject Y.

This inbound action is set as active and is for the incident table.

I am testing this in my personal instance. I am send the email and it shows up in my inbox.

However, I don't think the inbound action is executing. In the script, i have gs.log("test message") and it doesn't show up in system logs.

How can I tell for certain if an inbound action is executing or not?

And if it is not executing, will it tell me why it is not executing?

Thanks

[sb1186]

Couple of things you can check:

1) Try reprocessing it after checking the Stop processing checkbox to True.

2) If Type in your inbound action is New, make sure the email that you are sending to your system does not have any prefix, i.e. RE/Re/FW/Fw etc.

3) Make sure in the Email Logs, the email that you sent to the system is in received state, so that the inbound action can start processing.

Do you meet all the above requirements? If yes, the action should trigger pretty much.

Best Regards
Supriya Bisht

[youchan]

I checked the inbox and this is the email.

checking the inbox shows that email type is new.

tried enabling stop processing.

the email I sent is in processed state, not received. There is no "received" state. Does it not mean I received it if it is in my inbox?

T

Anyway, still no success.

[sb1186]

Hi,

Your screenshot from the log shows that the Target is empty.

Could you please let me know what table did you use as a Target table on you inbound action? Also, what is the action type?

Regards
Supriya Bisht

[Nitesh Alashe1]

Hello,

im also facing the same issue with inbound action.
Did u get any solution for this?

Please let me know.


BR
Nitesh