How to send encrypted email/attachment from ServiceNow

[manish64]

Do servicenow provide ability to send encrypted email or document like outlook

[Allen Andreas]

Hi,

Unfortunately, out of box, you are unable to encrypt email or attachment to be sent. The attachment can be encrypted within the instance, but not when it's sent.

Please refer to this thread for more discussion: https://community.servicenow.com/community?id=community_question&sys_id=52c1ac4edb2ee850ab0202d5ca96...

ServiceNow does do opportunistic TLS if your mail server supports receiving using TLS, but that's about it. You'd want to discuss this with your network/email team.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Kalyani21]

Hello Manish,

ServiceNow supports opportunistic Transport Layer Security(TLS) for email sent or received by a ServiceNow instance. Have a look at these documents.

Email Encryption

KB0563633

However,TLS encryption happens during transit, if the destination mail server supports it. The email itself isn't encrypted - when it arrives at it's destination, it will not be encrypted.So as of no such functionality is there to sent.

Refer this thread Adding Encrypted Attachments to Email Notifications   which may help you to configure.

Please mark the answer as correct or helpful.

Regards,

Kalyani Shaha