Hi all, I have a requirement to change the prefix of Auto number field in the table which I got from integration. I have tried working with changing the prefix in studio. But it is not giving me the correct output. I want to know what are the other w...
Hello All,When I try to impersonate I am not getting the "impersonate user" tab PFA the snapshot. The highlighted option is not available, how to fix this issue? is this a known issue? Please share any docs to refer. Thanks
There are many script include versions. How to delete them and keep only necessary or required versions. Thanks in advance !
I am a member of one group but I want to view all tickets on my organization l, my role is itil. What should I do to be able to view all the tickets l. Thank you
The requirement is to add new subcategory on the basis of "assignment group=a" and "category=b" we should have "subcategory=ab" . Subcategory is dependent on category field. Using onChange client scripts gives partial solution not proper. So can I ha...
Hello Experts, I need help in understanding and solving the below scenario. In the oob normal change workflow at assess state where approval policy is used, I've created another decision, now there are 2 approvals which get triggered based on the dec...
I have many different knowledge bases, but only two oob knowledgebases are showing on the portal shown below. Also No articles are showing up here other than the one shown below
Hi All, I have requirement to ping specific IP address and need to monitor those IP's from Service now ? Please let me know process to achieve this requirement ? Thanks!
Hello All, I have a scenario. In Portal, under Approval section we have knowledge approvals and demand approvals. So knowledge approvals are rejected, no comment should pop up but if demand is rejected , we need to show a mandatory message to provide...
Hey Community, I've been working on a widget to create UI action buttons on the Service Portal view of knowledge articles. One of the buttons is to email a knowledge article. I want to have the article's Short Description fill the Subject line and th...
Hi Team, Greetings of the day. We have a choice field on user table called 'Employee Type', If the employee type is vendor, need to automatically add prefix ''V-'' before the first name if there is no "V-" before it. Please help to achieve this. ...
Hi, I am trying to update 'Due Date' on the Incident table for older Incidents based on the 'Breach Time' from the Task SLA (task_sla) table via a Background/Fix Script. Business Rule doesn't help as these Incidents do not get updated & will be an on...
Hi Team, I have created a reference variable ,reference is cmdb_ci table. in filter condition i would like to fetch the windows server and unix server with sub status is not decommissioning. however i am unable to dot walk and find windows server o...
Hi, I am unable to find sys_user table option on look up records action within the flow designer. Any inputs on where to check this would help.
We already have a previous version of Agent Workspace in our instance. I am trying to create a new Configurable Workspace that will take its place. I created a landing page, some lists, went through the 'Configurable Workspace Guided Setup'. I then a...
