Why is a Knowledge Article still active after retiring?
Hi all, I have a quick question - why is the KB article still active after changing the state to retired? Thanks,Mallika
Forum Posts
Resolved! Service portal widget error - Server JavaScript error Cannot read property "view" from undefined
I have got this error - 'Server JavaScript error Cannot read property "view" from undefined' after changes on a widget and loading the form. Any idea why this is coming?error screenshot: Code screenshots:
Resolved! How to skip Ask for approval action based on condition in Flow designer
Hello Im configuring a flow with some actions after appoval. I need to skip this approval if the requester is manger/ director etc. How can i add this on ask for approval action to skip and then perform action. This can be done by an if condition, ...
Resolved! ATF - How To Complete a Risk Assessment?
I would like to create Test Cases for completing a Normal Change Request. In our configuration users are required to fill out a Risk Assessment. When they click on the Risk Assessment button a modal window pops up and is displayed. They click on the ...
How To Translate Text In Widgets and the Pop-Up Notification (Via Catalog Client Scripts) in PORTAL?
Hi everyone, Good day! I created a clickable link in Service Catalog using Widgets I did the configuration via Service Portal > Widgets.I need help on how I can translate the "CLICK HERE" to a different language. I also need to translate the transla...
Resolved! Email notification not getting triggered
Hi All, I'm trying to trigger email notification through an event in two different ways. One is business rule and the other way is scheduled job, but there is no luck.When I'm trying with business rules, I can see the event got triggered but the emai...
Resolved! Need to create a User profile through Record producer?
Hi All, I need to crate recored producer which create the new user. We have 3 mandatory single line text variable in that item which is 1,first name 2. last name 3 email.When user sumbit the item new user record should create with below fallow field...
Resolved! How to set the dropdown option based on previous reference field value?
I have 2 fields from the form.1. Model Category (Reference field)2. Model Sub Category (Choice field) We have below fields from the Model category value:ComputerMobile DevicePrinterPeripheralDisplay hardware Now, I want to list Model Sub Category (Ch...
Resolved! I am unable to see related list in the form for particular record other records able to see
I am unable to see related list in the form for particular record other records able to see but it is already configured please refer the screenshotPlease help me
Flow Designer ( Multi Level approval )
Hi Team, Need your help here !... I have a requirement for multi level approval ( conditionally) --- Single level approval Conditionally. Ex : Once a submit a catalog item request & if condition satisfied then first approval triggered to 'X' group th...
Resolved! How to make "Create Request" in Universal Request button to open in Portal view
Hello everyone,We are starting with Universal Request and the button Create Request opens in Service Catalog in the ITIL view, we would like to make it open in our Service Catalog page in the portal view.To accomplish that, I've modified the URL vari...
How to configure the Change Window / Calendar to color code for "Types"
Was curious on how to change the configuration of the Change Window. Reviewed submitted comments and dont see further drilling to the Calendar to segment forward schedule. We want to use the out of the box solution but want to add more value by color...
Hide Remove all and cross button from multirow variable set
Hi All, i need to hide remove all and cross buttons from multirow variable set .
Need to change "requested for" for catalog items
Hello Everyone, I have a problem with service catalog whenever any one requested on behalf of any other user. Then after raising the request it will set requested for as the the requestor not "on behalf of user" Variable set is also fine see the belo...
Resolved! When incident is resolved i need to update the Outage table with Outage type,Begin and End values
Upon Incident Resolution, the assignee will fill out Actual Start/Actual End and Outage Record type fields on the incident form and these fields will be populated automatically on the Outage record. For this i have created after business rule, and me...
