Hi All, I have parsed the .ics file and got the below DTSTART values. How can this be converted to a date\time value as I need to store this DTSTART value in a custom field on SNow.
How to add "Sort Icon" on the table header and sorting to do be done when clicked on it in service portal. Attaching the screenshot below. @Ankur Bawiskar @Pranav Bhagat
new GlideDateTime().getDate(); this is giving complete date in" YYYY/MM/DD" format, I want only month and year in "MM/YYYY" this format .....what is script for this
what is the use of job context in schedule item?
Hi all, I need to delete custom table records after 1 year from closure if the work note does not contain few keywords such as 'abc', 'xyz' etc. I am unable to query on work_notes field as its a journal input field. How to add OR conditions in work...
The situation: We have two email aliases (alias1@xyz.com, alias2@xyz.com) that we use for our requesters to send email requests to which are automatically forwarded to our Instance's email address to create Incidents. The incident is auto assigned to...
I want to list all the Incident tasks associated with Incidents which are listed from the "Incidents" tab. Similarly what we have in Incident form but here I want these incident tasks listed from the Problem form. How can I do this?
Hi All, Need your help please. The ask is to build SLA's for Service Request based on priority. They should be able to see which are the breached RITM's and w I am confused if we should create SLA's at RITM or at SC_TASK level. The reasons are - 1. I...
Hello, Our line managers fill out a Power BI Form for new starters which generates an email to various systems including ServiceNow to inform of new starter. We have an inbound action script setup to create a New starter request on ServiceNow populat...
On the Incident form, when I start to type in the name of a Caller, the system brings up a list of users showing the name and email. Where is this list of fields (name + email) configured?
We have HTML type field, but its just showing the field name not HTML box as shown in below. kindly someone help here
I exported a VTB from DEV to QA, and when I went to check for the Board under the "Visual Task Boards" module in the left Navigator, the said board could not be found. But when I check the list of the boards in the QA instance via "vtb_board.list" in...
Hi Community We got the requirement from our Development Team to have new duration field added. Until there no Problem. The point is that they want 1 day = 8 hoursie: when a user enter 10 hours, SNOW display that as 1 day and 2 hours. But also that...
Can we cancel the running flow designer from background ? Like whenever the catalog request is deleted we have to cancel the flow designer.
Hi! My company is moving away from JIRA and implementing ServiceNow. A feature we used widely in JIRA was our ability to copy and paste images into the JIRA comments fields, which in part went out to the end-user in the form of an email along with a...