When using Flow Designer, the REQ Number is not populating in the RITM even though I have it in the fields. I also tried to populate the REQ Number & RITM Number in the SCTASK. I don't see anything in the Business Rules that may be causing this eithe...
I wish to open knowledge article in modal window( popup) upon click of an image on a widget , i am using 'Knowledge Article Content' cloned version of this widget to view the article content. I am using spModal to achieve this but a blank modal windo...
Hi All, I have following requirement to send the remainder notification. Scenario: Service Requests which have Approval workflow defined needs to be approved within 2 weeks (14 Calendar days) of creation. If the request is not approved within 2 ...
I have the variable editor added to several RITM forms. On any of the reference fields I am unable to open the record from within the variable editor. The button isnt even there as seen in the screen shot below. Is this normal behavior? How can i...
Hi All,I have been looking to find an alternate function for 'this.NOW.' as this is only working on portal not On backend. Since, This is used in most of the client scripts in catalog item it is very difficult to rewrite all of them. Hence, I am look...
Hello, I have a very simple UI policy on a catalog item: if value of A = No , then show field B and make it mandatory (and reverse if false). It works fine in ESS, but not in Service Portal. Thanks in advance for any feedback.
Hello everyone, We have a custom field in the SCTASK form that is meant to be used only by the Service Desk. It is mandatory before closing it and was setup as Global. I've cleared the Global checkbox and created a second UI Policy just for Workspace...
Hi There is order guide ABC for which the an approval is getting generated at REQ level and when it gets approved it should create RITM tasks but the RITM is stuck at waiting for approval stage and state as 'Open'. The strange thing is that it's not...
Hi Team, i am trying to populate some field value from a User record via On Change catalog client script and getting this message in logs Cancelling transaction #67630 /angular.do (cancelled by other transaction) angular.do?sysparm_cancelable=tru...
Hello, After upgrade to Rome, we've experienced some issues when submitting a specific Catalog Item. When clicking on submit, it either uses a lot of time or ends with time out. This is what I got out of developer tools in browser; However, I'm not ...
Hi Expert, Thanks in advance and sorry for my english. My question is while writing the script on ,sc_catalog, sc_category, sc_cat_item ,sc_request, sc_req_item, sc_task table how to apply add query . how to match the query between to table. For EG: ...
Hi Team, I have created a Record producer named "Hyper care Support incident " and placed in the service Catalog list, Managemen has requested the same form to display on the service catallog with a different Name " BAU Support incident" I just cli...
Hello, Within ITSM subscription is limit of custom tables and custom fields in these tables. I wonder if is limit of custom fields in OOTB tables, like Task or Incident ?
I'm trying to calculate the impacted users based on below format and getting wrong result Impacted Minutes = Duration * Impacted Users Impacted Minutes(String Type) = Duration (Duration Type) * Impacted Users (STring Type) And the result should be di...
Hello All, Catalog Item having 2 fields requested for and assignment group here I want "If requested for is a member of assignment group no need to send approval else approval needed If script in workflow answer = ifScript(); function ifScript() {va...