How to fetch specific columns in response using scripted rest api?
Hi All, I am able to produce all fields from table using scripted rest api. What is the code or syntax to fetch some specific columns only? Thanks, Tara
Forum Posts
Resolved! Advantages of interacting via MID Server
Hello, Our on-premise system has an external endpoint for the WebAPI.The external endpoint is equipped with authentication and security.Therefore, we believe that WebAPI integration between our on-premise system and ServiceNow is possible.On the othe...
Best Practice for Customer comments copied from parent to child
Hello! I know that Comments are passed from parent to child within Incidents, and I understand why this works when it is the agent passing information down through the chain. But I am wondering what others are doing regarding updates from customers....
Resolved! incidents view redirect to portal view
we are using below email script , when we click on 'Take me in to the incident' its navigating to itil(native view). kindly help me to redirect to portal view . email script - (function runMailScript(current, template, email, email_action, event) ...
Resolved! UI policy on sc_task table
I have created two UI policies on "sc_task" table as follows 1) Name/Short Description = Show Priority for Request Something Else Order = 100 When to Run = "Request item.item" is "Request Something Else" UI policy Action = priority field to make vis...
Extend a Script Include for ex ABC in a new Script Include and show how can you use a function existing in ABC inside a function of new Script Include
Extend a Script Include for ex ABC in a new Script Include and show how can you use a function existing in ABC inside a function of new Script Include
Classless Script Include and use it to create Incident whenever any new issue is created in the system
Classless Script Include and use it to create Incident whenever any new issue is created in the system
Resolved! For an Integer type input type, how would I add choices?
Hi, Can anyone tell me how can I add choices to input type Integer? Regards Suman P.
Resolved! How to trigger a Flow by an event?
Has anyone been able to get a Flow to trigger by an event (sysevent table)? I was trying to trigger by a record insert on that table with the Name matching the event name, but the Flow was not triggered. Thank you, Adam Robbins
Resolved! Can a PRB be child of INC?
So I have this wired request from a user that says he cant put 5 PRB as child record of an INC because this INC is already as Closed.Although I believe that PRB should not be child from INC and should be the inverse (INCs as child from PRB). Am I rig...
Resolved! Need to make Additional Comment field mandatory ONLY IF the SCTASK is being canceled.
Hi guys. I need help in with my requirements. Currently, user can cancel the SCTASK without adding a note on why it is being canceled. We need to make sure that the ADDITIONAL COMMENTS field will become MANDATORY ONLY IF the SCTASK is being cancel...
Creating an interaction using Agent Workspace (ITIL)
We recently enabled Agent Workspace and our Service Desk is using it. The idea behind using Agent Workspace is that the agent first creates an Interaction. From the interaction, the agent can leave it as an interaction or convert it to an INC or Requ...
How to start timer field with BR, CS.
hello expertsI have a customer requirement.To create a timer field that start counting time when state = "Active".I already have the field, but it starts automatically, what I need is for it to start when I change to the ="Active" statebut when the f...
Resolved! You must fill out the risk assessment near the bottom before requesting for approval
Hi @Mark Roethof @Maik Skoddow @Dan H , Can you please let me know why I am facing this error "You must fill out the risk assessment near the bottom before requesting for approval" Regards Suman P.
which oob role gives some one the access to create and update ci's
Hi all, I'm trying to identify the role that can update the cmdb ci information I found the role sn_cmdb_editor and accoording to the description this role should have this access but when trying it it seemingly has only read rights on the cmdb when ...
