How to send SLA email notification has to trigger every 30mins, till engineer changes the status.

[Sidhu9]

Thanks

Srinu

[VaranAwesomenow · Accepted solution]

you can setup inactivity monitor that can send emails instead of SLAs.

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/time/task/t_SetAnInactivityMonitor.html

[Vipul Gupta1]

a flow designer flow can be created.

flow should trigger for incidents not updated( possibly for incidents that are in progress and SLA is running) and then create an action to send notification. Then put a wait time of 30 mins and again check the incident status, if that condition is met, send the notification again. This will keep on sending the notification until the incident is updated.