How to set a custom list view for the users?

[Amit Rao]

Hi,
I've created a list view for the users to get the idea about the ticket instead going in to the record.
I can chose the view (I'm admin) that I've created from the context menu but users don't.

When I impersonated as other Users they don't see the list view which I've created.

Any suggestions please.

[Amit Rao]

Thanks Pranav, I don't see the overrides user preference

[Pranav Bhagat]

Please add it to the form using form layout 

[Ankur Bawiskar]

@Amit Rao 

If users are having personalize_list role then can change the columns from gear icon

Regarding the view

If by default you want all users to see the new view then only option is view rule

1) Create view rule in your scoped application

Regards
Ankur

[Amit Rao]

Thanks Ankur, but still got no luck.

I've created a simple view rule but users are still seeing the default view.

[Ankur Bawiskar]

Hi,

the left nav module you have created takes them to which view?

Did you try giving the caserecords view in that module?

Also is the view name correct

Regards
Ankur