Need to write business rule where worknotes contains "My Laptop Issue" then only it should assigned to specific assignment group. I have written br its not working.Please guide me in this. var gr = new GlideRecord('sc_task'); gr.query(); if (...
Date of Decommission - When CI status in "Decommissioned" then Date of Decommission should be populated and if status moved back to "Deployed" for any reason then date of decommission should become blank.when ci status changes to decommissioned data ...
We have two reference variables and two variables are referring to different tables which has relation between those tables. for the second variable defined condition in advance reference qualifier to depend on first variable. And now our requirement...
here is the code for workflow "waiting for condition" - answer = gs.dateDiff(gs.nowDateTime(), current.variables.u_deactivation_date, true); bhut if i try the same code in flow designer script action as below - var now = new GlideDateTime(); ...
[CHALLENGE] I have a catalog item with a select box containing multiple items to choose from, that has a price variable assigned, and I need to template.print() that price in an email notification or an email notification script. [QUESTION] How do I ...
Hi, I am having a requirement. When the requester or user is updating the additional comments on RITM task then it should get copied to catalog task. Also, if the comments or work notes are updated by system then it should not copy. It should copy on...
Hi Team, I just wanted to clarify about client side and server side. Suppose, there is a requirement to change the assignment group on the incident form if user changes the category or sub-category field. I can achieve it through Assignment look-up r...
I need to populate fields based on the approval request in service portal, if change request approval need to populate Assignment group and assigned to fields. for RITM approvals not required those two fields. I can see these two fields in both Appro...
Hi All, Actually my requirement was every first day of each month, an email notification to a list of authorized recipients to remind them about articles that are scheduled to expire in the next month Like if up to 10 – The email notification include...
Hi all, my requirement is i need to hide Delete button for the particular roles. ex: the user who has the test_manager, test_stall, role they was not able to see the Delete button.
can we create a form button on the REQ form that will download anything attached to the REQ, any related RITM and any SC_TASK beneath those RITM I have tired with below script in UI action and i can download the attachment from request table or its ...
Hello community, I have recently taken over Asset Management at my company as part of ServiceNow Asset Management and we have a massive project tp update existing asset data. I was able to easily enough create transform maps and import assets, howeve...
I need to enable the auto numbering to another field other than number. We have already number field available for auto numbering and now we have custom field SIM ID and we need to enable auto numbering like SIM0001. I have tried to do it by storing ...
Hello, I have an issue that I am not sure where to start. When the Incident is proposed as a Major Incident, it shows up under 'Candidates'. Then, when I try to promote it to Major Incident from the candidate record or just from the Incident record v...
Hi Experts, I need to send a email reminder and create comments on a record if the user hasnt updated it after 30 days and 60 days. How can create a comment on the record with out updating the record - I've tried gr.autoSysFields(false); but this fir...
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