In one of the catalog items, I am displaying KB articles using contextual search based on the questions selected in a variable. I want the contextual search to run on HR Knowledge Base instead of all knowledge bases. How to achieve this?
Hi All,I can see the ADD button under Impacted services/CI related list . I opened the UI Action and checked for the condition . The condition is "RP.isRelatedList() && (new IncidentUtils().canShowRelatedListUIAction(current, parent, 'add'))" I am no...
I have a requirement to populate the name of the record producer in the Incident's short description when the incident got created from that record producer.
Hi, I have two catalog items, New Hire - with two variables (requested for (reference) , Model (reference) Another catalog item, Leaver - with variables(requested for, Request's related to user) when requested for is selected, all RITM's of the requ...
Time zones in location table are OOB come from User table. IN configure choices in Location table the slush bucket is empty. Is it possible to use already existing time zones that are not selected in USer table to be used in Location table. I am awa...
Hi, i would like to change the color off this text in the "typeahead search" widget i try to put an additional css code in the widget instance like that: .input-typeahead{ color: red;} but it dosent work. any idea to achieve this ? thank you
Create On call schedule for 2 Groups , in this case two shifts are there Group-A is from 6am to 6pm in Eastern hrs and also for Group-B is from 6pm to 6 am in estern hrs how can you create?
Hi All, We are using Queued State (which is Custom Field) and we are not using New State( Which is Out of the Box). Can any one help for the below questions : 1. Is there impact for not using OOTB 'New' State? 2. Stay using custom 'Queued' state - w...
my configuration for oauth profile: clien id: xxx client secret:xxx token url: http://domain/version/token grant_type: client_credentials ============================================================ the third party uses oauth2.0 with grant_type use...
I have a workflow event triggering a notification in which I'm trying to attach some files to. Can anyone help with either a workflow script or business rule to copy attachments from the catalog item to the RITM so that they can be included in the no...
Hello SN Team,Can you please tell me, how to identify field value of record changed using onSubmit client script. @Mohith Devatte @Ankur Bawiskar Regards Vinod
I have a requirement on incident form. i need to calculate time when state moves from new to in progress on incident form. for this i have created a before update business rule and in advanced condition state is in progress var gdt1 = new GlideDateTi...
We made changes on a service portal page on our production instance and we want to export that page (including layout changes we did for the rows, columns, widgets, etc. on the page). Tried exporting the XML of the page record and imported it on our ...
On Agent Workspace Alert list there is a list UI Action 'Export' that does not appear on Service Operations Workspace. When looking at sys_declarative_action_assignment I see the following on em_alert but I do not see the UI action visible in Service...
Hi guys, I have a demand to send an attachment (picture) from a sc_task to a mapped network drive folder like "\\isilon\photos_folder" mapped on MID server. But, as expected the company controls the access to this folder by users that are on their do...
