Hi, I have a requirement like, when the normal change form we click on the "Request approval" button, first approval triggering to Assignment group manager, Here the ITIL users are able to delete the approval through approval tab "EDIT" button. I hav...
I have been doing a POC around Digital Portfolio Management for my stakeholders but have been unable to get a handle on how to get Offering Performance to populate in the Run tab of the Digital Portfolio Management Workspace. I have gone to KPI Gro...
Does anyone know how to get the display values from a List field within an inline script in Flow Designer? Here is the information: - List field is on the core_company field called "u_sub_id" - The flow runs against a catalog item that contains a r...
Hi All, I have set up walk up experience in service portal, all configurations are done but I cannot schedule an appointment on behalf of someone on service portal, that option is completely hidden. Please refer the attachment. kindly help me underst...
Hello, 1. As per ITIL, can end user submit CHG requests? 2. How are you doing it today? (curious to see how you have implemented)
How to translate the choice fields in the catalog item, I want to translate choices into the Brazil language. could you please anyone help me to achieve this.
Hi Team, I am executing the script through schedule job to remove the user from groups and roles. I am getting a count of users through log statement (like how many users have been removed),so the same details that is the count,I want to send to a pa...
How do I share my dashboard to every one in the instance with out adding any particular group or user in the Dashboard sharing option.
Hi, I have created a record producer and I don't want to submit the form if the user already has submitted a request. If the user submits the form a record will be created on a table. I am validating the "requested for" field which is present on the ...
As we know, ServiceNow distinguishes between table and field level ACL rules. If both exist for a particular field, they both must evaluate to true in order to grant the specified access. I have a situation where I need a field rule to essentially tr...
Hi all, I need a solution for our agents to see (without using the "updated" or "updated by" column) if there is a new !!unread!! comment on a ticket in agent workspace. The best would be to have a new column that shows a mail symbol in front of a ...
Hi Experts, I need the list of all deleted CIs in CMDB table. Is that possible to extract it in service now? Is there any means to get the data of Deleted CIs? Please suggest a solution. Thanks in advance, Regards,Sofiya
Hi Team, I have a schedule job which is removing the users from groups and removing the roles. But I want to send a notification to a particular group with the User Name and Group details from which they are removed. I am struck with how to trigge...
I have cretaed new notiification on Change_task table, I need to trigger this notification every day. for that i created one event and firing that in the notification. created one sheduled job and added in script " gs.eventQueue('event name', ' ', '...
