For knowledge articles, what will happen after the “valid to “date is passed? Will the articles be hidden from search results or if the status be moved to “retired”? thank you
In the incident table, the assigned to field shows only the users belonging to the selected assignment group. How does this work? I know that it's not just about setting the dependent field as assignment group in the dictionary of assigned to. There ...
Hello Experts, figured out the contract expiration notification "workflow" (for lack of a better term) not changing anything OOTB, but, adding a new threshold to send an alert on.. I have seen many posts about adding thresholds above the max 90 day O...
Hi, How to Add related list for task SLA on incident Can any one help me out on the same. Reagards,
We have a onchange catalog client script, which also applies to a requested item. This script is used to generate the possible choices for the user,e.g.: This works when one field value is changed g_form.addOption('u_tcc', '1', 'A1 - NO FINANCING')...
I know I can do a list view and then Group by user, but I don't then know how to filter out all the users with only (1) asset. Help.
Hi, I need help on below scenario: The catalog item includes multiple (suppose 10) approvals in workflow after manager's approval. I want if out of these 10, one of the approver rejects the approval then instead of ending the workflow, it will go bac...
In the Istanbul and jakatra release came the concept of CMDB groups. anyone using them with change ? and how are you using them?Best, Eric
Hi There, We are currently building some reusable test cases using ATF (Automated Test Framework) Application. We have several test scenarios related to change management where the "Planned Start Date" and "End Date" should be dynamically populated ...
Hi Everyone, Is there a way to clear cache for a specific user. Reason is, we have updated the users group and should be available to a specific user criteria. But i think it is still not working. I don't wanna use cache.do since it may cause perfor...
Hello - I am trying to write a business rule that, when a CI is changed (to another CI or to nothing) on the incident form, the Affected CI's on associated outage (cmdb_outage_ci_mtom) reflects that change ... ie it deletes the old value and includes...
Hi All, Work notes doesn't accept large text in Change Request form. I have increased the character limit to 6000 even though it copies only less text. Please see below. I have large text which is not more than 2000. I tried to enter in work notes a...
Hello All, I have a masked field under a RITM form which obtains testing password from users. Do you have any idea that I can unmask the value and send the password through an email notification? Thanks very much for your help! Queenie
I want field message to appear like below in a single field message not like double messages. I have tried \n, <br>,<BR> but no use. Please suggest.
