I wanted to filter out the active groups with no members and roles. I navigated to sys_user_group and when i tried out the filters, i could get the active groups with no members. But i cant filter out the groups with no roles. I tried the filter 'Gro...
Hi All, I am facing issue where Background script having setWorkflow(false) isn't updating the worknotes of the incident. Below is the script, var inc = new GlideRecord('incident'); if(inc.get('problem_id', <sys_id of the problem which is related wi...
Hello, I am trying to modify the existing script from GlideRecord to GlideAjax in OnChange Client Script. Below is the Code. function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return; } ...
Hi all, How to get list of roles belong to the user in drop down in catalog item? Please suggest me the script include and catalog client script to achieve this requirement. Thanks
Hey guys, I'd like to post a message in form of a customized card to a specific MS Teams channel whenever a knowledge article is created/updated. I tried doing so in flow designer/integrationhub (starter package/MS Teams spoke) using a webhook url. ...
Need to change the date format to DD-MM-YYYY. I am having one variable Leave date in that there is by default YYYY-MM-DD.Need to change it to DD-MM-YYYY Please find below ss and guide me in this.
Hi, We have this table for requests and it's not extending to any table. I'm trying to get the activity logs appear on our service portal showing all the changes that happened to a specific request and should have the same look as the OOTB Ticket Con...
We want to encourage the use of incident tasks for complex high priority incidents where the work of multiple teams is required in parallel / in collaboration. However incident tasks do not seem to have SLAs attached. The Incident Task form shows a P...
Hello Experts, I wanted to set RITM state to "Work in Progress" when any catalog task state of that RITM is set to "Work in progress", I have written the below script "after" update BR on Sc_Task table, It works as expected but some Random blank RITM...
I have created a survey. I am attaching it to the email which is sent to the user when an incident is closed. How can I map the incident number with asmt_metric_result record generated by the survey response? I am doing this because I want to create ...
Hi All, I have a requirement like users can able to see only their company knowledge articles, It requires a new field 'opco' in knowledge article and matching this with logged in user's company. I have tried user criteria and added to 'Can Read' Tab...
Hi, Is anyone able to give me information about the Incident on hold reasons? I was talking to a customer and mentioned about 'Awaiting info' and then realised it was no longer there. In my San Diego instance I have 'Awaiting Evidence' but my colleag...
Hi, I have a query regarding attachments its always having a confusion with attachments. While submitting form we need to check if user has attached 2 attachments we should allow to submit else abort the action. How can we achieve this requirement an...
IIf some options from ( very dissatisfied, neutral, satisfied etc ) are selected from a survey, I want other field to be mandatory. Can we do that?
Hi Team, Using inbound action, incidents are being created in to snow via email. Upon incident creation, we are triggering email notifications at several stages of the life cycle of the incident. As an example, a user created an incident via email ...
