Why deleting a workflow is not getting captured in update set?
When I am deleting any workflow the delete operation is not getting captured in the current update set. Does anyone know reason behind this?
Forum Posts
Resolved! Bot Response Text Formatting in Virtual Agent / MS Teams
Hello SN Community, I'm having an issue with the way that the bot responses are rendering in Microsoft Teams, compared to the portal and I am hoping for some direction in how to format the text so that it renders the same or at least very close. The...
How to Add new approval group to change ???
hi all, On change form, we have two custom fields with choice values Yes/No, Whenever we create normal change by selecteing ' yes ' either of two custom fields , how to add new approval group to change form???
Resolved! How to add border to Icon link in service portal?
I am having 3 Icon Links(linked to catalog items) in the portal. I need to add border to these icons so that these can be differentiated.
Search by approximate name in a reference variable
Hello everybody, We have a field called Configuration item that references our CMDB, It does a search for the exact name, but I would like it to do a search with approximate, The same already occurs when I insert the (*) I appreciate any help.
getSCAttachmentCount() is getting error in my portal
getSCAttachmentCount(); is not working for me. I copied same code from the community, still not working. onSubmit Client Script code: function onSubmit() { try { var attachmentList = gel("header_attachment_list_label"); if (attachmen...
Invalid query detected, please check logs for details [Unknown field item in table sc_req_item]
Invalid query detected, please check logs for details [Unknown field item in table sc_req_item] this error is shown as warning in logs, how to debug this schedule script is not working
Resolved! how to hide sensitive Information on Ticket History
There could be times where some sensitive data could be inadvertently added to an issue in a text format, on a comment, description, or other forms (Fields, etc). For security reasons and due to this information needs to be removed/ Hidden.Although t...
Resolved! How to insert Knowledge Article link in Catalog item
Hi All, I have to add Knowledge Article link under Catalog Item. Please suggest, how can i achieve. Thanks in advance! Regards Anchal
How to modify multiple standard change template using background script?
Hi Guys, I'm having a requirement where I need to modify the change request values of multiple standard change templates. Scenario: I've 100+ standard change template and I need to update the short description (short is same on all templates) of all ...
Resolved! List Collector view in service portal.
Created a catalog item with one of the variable as Users which is of type List Collector. In native view, it appears as expected but in portal it is showing as reference field. How to achieve this slush bucket view in portal. Portal view:
Report for Reassignment
How do I create a report for requests and Incidents that have been reassigned from one WG to another. EX: Assigned to Group A and Group A reassigned to Group B.
Resolved! How to remove a user's role when the user is no longer a group manager
Hi everyone! I would like to ask your assistance, I have this requirement wherein when a user is placed as a Group Manager it will automatically grant an "approver_user" role. However, I would also like to revert once the user is no longer a Group Ma...
How to show slushbucket for a variable in Service Portal View?
We have a requirement where we need to show a variable which contains the options in the slushbucket. I have tried using list collector variable type but the slushbucket is only displayed on the native UI, on the portal side it displays the variable ...
Resolved! Moving CAB Meeting Agenda Items not Reviewed during CAB Meeting
What is the mechanism to shift unreviewed agenda items to a later CAB meeting? The use case assumes that a CAB meeting has more agenda items than available time. After the meeting ends, the remaining agenda items seem to be stuck with "Pending" state...
