Report for Reassignment
How do I create a report for requests and Incidents that have been reassigned from one WG to another. EX: Assigned to Group A and Group A reassigned to Group B.
Forum Posts
Resolved! How to remove a user's role when the user is no longer a group manager
Hi everyone! I would like to ask your assistance, I have this requirement wherein when a user is placed as a Group Manager it will automatically grant an "approver_user" role. However, I would also like to revert once the user is no longer a Group Ma...
How to show slushbucket for a variable in Service Portal View?
We have a requirement where we need to show a variable which contains the options in the slushbucket. I have tried using list collector variable type but the slushbucket is only displayed on the native UI, on the portal side it displays the variable ...
Resolved! Moving CAB Meeting Agenda Items not Reviewed during CAB Meeting
What is the mechanism to shift unreviewed agenda items to a later CAB meeting? The use case assumes that a CAB meeting has more agenda items than available time. After the meeting ends, the remaining agenda items seem to be stuck with "Pending" state...
Resolved! Prevent Catalog item Submission if there is no attachment
Hi All, I have a requirement to prevent form submission in service portal if the catalog item has no attachment when one of the fields has a certain value. I have tried onSubmit catalog client script with the following code, but it returns false even...
how to remove duplicate location without affecting its referenced records ?
Hello community,Can someone help us with automating the below requirement. Requirement : We have 2 duplicate locations 1) ABC Street 2) ABC st Location 1 is referenced in more than 100 other records like user location in sys_user table, cmdb_ci etc. ...
How to fetch multiple value using GlideAjax?
Suppose in my catalog item there are 4 fields like Requested_for, Manager, Location, Department.So, i want autoPopulate all the fields based on Requested_For field using only GlideAjax so,how to do that?can anyone provide scripts how to populate mult...
Report creation whose pending state is more than 10 days
Hi, Is it possible to achieve the incident report creation where incident state is in pending for more than 10 days
Check for multiple roles from the current logged in user
Hi, I have a requirement to check if the user has 2 specific roles and if he has both the roles then i need to hide and display fields on the form. How to achieve this using a client script. Thanks.
I Need to modify the Preview (i button) button in Incident module list view
I Have requirement to change the fields in the preview icon in Incident module in default view. Can you suggest possibilities to modify the list view preview icon in Incident module.
Resolved! How to auto populate field value using template in catalog task
I need to auto populate catalog task's short description and description based on template through scripting?how can i achieve this requirement
Resolved! possibility interview questions on data policy?
hello, i want interview questions on data policy? any one provide that, thanks in advance
Example of categories / subcategories - best practice
Hi, We are looking to revamp existing categories / subcategories for incidents. Organisation circa 1500 staff so not large. Currently using values plus change resistance baggage inherited from a predecessor system so not ideal Have been trying to ...
Resolved! onChange Catalog Client Script setting Location # Field
I need to have an onChange client script on a catalog item populate another field. The field 'Site Name' should populate 'Site Number' when Site Name is filled in. Site Name is a reference field to the cmn_location table, and on that table, there is ...
How to modify the OOB script include which is read only protected.
Dear One, How can we handle the OOB script include called (ChangePolicyApprovalActivitySNC) which is read only protected by system. Please guide me what is the better approach when we have the modifications to this script. Thanks, Venkat
