How to set subject of Compose email in Agent workspace, as per our requirement?

[Arjun Kumar Le1]

The below mentioned Screen shots are compose email of Incident Table, subject of this is combination of Incident number and short description, it setting automatically after clicking the compose email button. we need to set the subject based on our requirement .can any please help on this.

[Ankur Bawiskar]

Hi,

you can have multiple email client templates to show based on filter conditions and have different subjects for those

1 email client template on incident table for High priority

1 email client template on incident table for Medium priority

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

[Ankur Bawiskar]

@Arjun Kumar Lenka 

I believe I have answered your original question.

If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur