How to set worknotes of Incident from Business rule on Problem

[Gayathri5]

Hi 

(function executeRule(current, previous /*null when async*/ ) {
var gp = new GlideRecord('problem');
gp.addQuery('sys_id', current.sys_id);
gp.query();
while (gp.next()) {

}

var gr = new GlideRecord('incident');
gr.addQuery('problem_id', gp.sys_id);
gr.query();

while (gr.next()) {

gr.setValue('u_cause_code', '14');
gr.setValue('description', 'set from problem BR');

 gr.setValue('work_notes','Incident closed by'+ gp.number);

gr.update();
}
})(current, previous);

I am trying set the work_notes in a similar way but it is not working.

I want to set my worknotes as "Incident closed by PRBxxxxx";

How can we set Incident worknotes in the above code?

Regards,

Gayathri

[Raghu Ram Y]

Hi,

Try like below..

gr.work_notes = 'Incident closed by'+ gp.number;

[Raghu Ram Y]

If still not working...

then add the below line after while (gp.next()) {

var number = gp.number; 

Next, after gr.setValue line add below line

gr.work_notes = 'Incident closed by'+number;

[Ankur Bawiskar · Accepted solution]

Hi,

update as this which is optimized

(function executeRule(current, previous /*null when async*/ ) {

	var gr = new GlideRecord('incident');
	gr.addQuery('problem_id', current.getUniqueValue());
	gr.query();
	while (gr.next()) {
		gr.setValue('u_cause_code', '14');
		gr.setValue('description', 'set from problem BR');
		gr.work_notes = 'Incident closed by' + current.number;
		gr.update();
	}

})(current, previous);

Regards
Ankur

[Gayathri5]

Hi,

It is working.

current.sys_id and current.getUniqueValue() both will fetch sys_id na, we can use any right?