How to show a message if a user is a VIP in Agent Workspace

Susan Davidson · ‎02-09-2022

How do i make a message show on the agent workspace if a user who is selected in the caller_id field has their vip field checked on the user record.

i created an on change client script (see below)

It does nothing. I have tried unchecking the isolate script and the global options and it still doesn't show a message when a vip user is selected.

Where did i go wrong?

Ankur Bawiskar · ‎02-09-2022

Hi,

try this

if(ref.vip.toString() == 'true')

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Susan Davidson · ‎02-09-2022

I had tried that and it didn't work unfortunately!. Ankur's answer did tho!