How to show new Record Producer request in My requests widget in service portal.

[Green2]

Hi Community,

I have created a new Record Producer on submitting a Access Request ACR0001111 record is produced in X table. the requirement is to show ACR0001111 request in My requests widget in service portal.

currently all Req items and Incidents created by a user are showed in My requests widget in service portal.

please suggest.

[Allen Andreas]

Hi,

You'd need to review this widget and expand the functionality to work with your custom table.

You can navigate to this widget, same as in your screenshot, and press ctrl+right-click on it and choose option to view the widget code, then clone it, then make your change, then place new widget on the same page while removing the old widget.

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Jake Sadler]

Hi,

Clone the my requests widget and then edit the server script glideRecord query to bring up the tickets you want.

Thanks

Jake