How to sort Knowledge articles in Service Portal

[SMS1]

Hello Guys,

Need your help to sort the Knowledge articles in Service Portal! For Example - In below snapshot - Operating Systems has 12 articles categorized. Now I need to customize which one to feature at the top when I choose this category.

[Allen Andreas]

Hi,

You'd want to press ctrl+right-click on this widget and open it in platform to then clone the widget. I believe, out of box, they're sorted alphabetically (by name column) and so you'd want to adjust that to either hard code what you want at the top or get it's respective count and feature it by that?

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Archana Natara1]

Hi All,

Easiest way is you can create new field for ordering of type integer and manually key in values to sort say for example your new field name is u_order

Set below two properties, the articles are sorted based on new field on the service portal.

glide.knowman.order.search with value as u_order

glide.service_portal.honor.knowman.search.order with value as true 

Thanks and Regards,

Archana N