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How to store catalog variable's values data into another table in service now??

priyanka0709
Tera Contributor

We have created catalog item after the submission the values of variable need to store into Custom table.

How can we implement this in an appropriate way. please guide us.

1 ACCEPTED SOLUTION

Alp Utku
Mega Sage

You can satisfy your requirement without writing any code.

 

1) Trigger = Service Catalog 

 

2) Use "Get Catalog Variables" action to get variables from your catalog Item

 

3) Use "Create Record" action and select your table. Then, match table fields with catalog Item variables

 

4) You can close the RITM by using "Update Record" action accordingly.

 

View solution in original post

5 REPLIES 5

Alp Utku
Mega Sage

You can satisfy your requirement without writing any code.

 

1) Trigger = Service Catalog 

 

2) Use "Get Catalog Variables" action to get variables from your catalog Item

 

3) Use "Create Record" action and select your table. Then, match table fields with catalog Item variables

 

4) You can close the RITM by using "Update Record" action accordingly.