How to switch Topics using topicDiscovery()

Vishal Sharma3 · ‎03-22-2022

I am using switchtopic() to switch topics but When I use this function, Option to start a new conversation is not coming in virtual agent. See below image:

Now, I want to use topicDiscovery() to switch the Topics but I do not know the exact syntax and procedure to use the same. Can anyone please help me that how do we use topicDiscovery() to switch to specific topics?

@Mark Roethof

Mark Roethof · ‎04-04-2022

Basically it's just what's mentioned in this article:
50+ (Un)documented Virtual Agent variables (vaInputs, vaVars, vaContext, vaSystem)

Or just example script:

(function execute() {

    vaVars.global_search_text = 'Topic Name to Switch to';
    vaSystem.topicDiscovery();

})()

Be aware: Name of the topic, not sys_id!

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

tarek_elkelani · ‎03-24-2022

Hello,

I believe it is

vaSystem.switchTopic(vaVars._setup_explore_help_topic);

The OOB behavior of the Anything Else Topic will start a new conversation when you answer "Yes" to the "Is there anything else I can assist you with?"

Thank you

Vishal Sharma3 · ‎04-04-2022

@tarek.elkelani

Hi, I want to know the syntax of topicDiscovery().

Vishal Sharma3 · ‎04-04-2022

@Mark Roethof Can you please add your input here if anything.

Mark Roethof · ‎04-04-2022

Sure will look into it shortly!

Kind regards,
Mark

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field