what role is required to see Visual task board . Please suggest more on this .
what role is required to see Visual task board . Please suggest more on this .
Forum Posts
Resolved! Time Worked - Not accurate when two people are in the same Incident
My company wants to use the Time worked Field as a way to track the time it takes to resolve an issue. However, if two users are in the same ticket researching and save at different points in time the timer starts over and does not record both total ...
Resolved! What is a "Summary Macro" and can it be used to add help text to a macro field?
I've seen this field on the type specification for a Macro variable, but I can't find any documentation about what it does. Anyone have any information? Screenshot below
Resolved! Data Lookup Definition
Hi I want to set the assignment group based on category and subcategory for problem using data definitionSteps done by me 1.create custom table --Name : Problem Assignment Lookup ; extends table : [dl_matcher]2.created the required fields i.e categ...
Resolved! Change "Configuration item/Affected CIs, Planned start date and Planned end date are required to run conflict detection"
Where is the error message "Configuration item/Affected CIs, Planned start date and Planned end date are required to run conflict detection located"? I have a request from the product owner to change the message and I can't locate it in our system....
Resolved! Automatically add role to group via script
Hello,I am working on a script to create a group, add users to the group, set the manager, and add a role to the group. I have the group creation, user add, and manager set working fine however I cannot get the role portion to work. I am not sure how...
child incident related list
Good morning!We are running Geneva and my ITIL users are not able to add Child Incidents to an Incident when using the Related List on the Incident form.The EDIT button exists, the tool goes through the motions and pretends to add the child Incidents...
Resolved! Need help in creating an Off Hours Incident report.
I'm trying to create an Off Hours Incident Report capturing tickets logged during our specific off hours time range of 4:00pm (CST) and 7:00am(CST) along with selecting the filter 'Off Hours is True'. Currently on Fuji release and not having any luck...
Virtual Machines, Virtual Servers and VMWare Server Farms
Hi community,I must configure manually (from a file) a VMWare environment.ServiceNow version is Helsinki.Data provided are: ESX server names, Server Farm names, Virtual Server Names (with Operating System information and other).I'm thinking to implem...
Need to check if date is in schedul;e
Hi,i wrote a script to check if yesterdays date is in schedule of holiday or not but the script is returning false even if yesterdays date is a holiday,pasting the script for reference please help me correct the code. var now = new Date();var yest...
Resolved! Adding title to widget in HTML template
I would like to add a title in the header of a widget. When I add this in the HTML template, it wraps around a second border to the widget. What is wrong here? I do not have the option to simply add a title like in a simple list widget.
Resolved! Geneva UI16 - Activity formatter changing Work Notes & Comments fields
Hi All,Prior to Geneva, we have been using the activity formatter on it's own form tab called "audit history". We also had a tab for Comments showing it's journal history below, and another tab for work notes, again with it's own journal history be...
Reports How to Schedule without having an attachment sent out? I can't keep the type blank and only email the link?
I am trying to run reports without attaching the PDF. I just want to copy the link into the scheduled task, but the report schedule defaults to a type and it will not allow a blank?
Resolved! How to you adjust consumable quantity in a stockroom?
A stockroom person made a mistake when receiving a PO. Instead of receiving a consumable with a quantity of 10, he received 20. The stockroom now has 10 consumables too many. How do I update the In Stock quantity?Teresa
Can't find the macro activity.xml
the aim is to create a Formatter that have the same properties as Activities(filttered). the wiki says to override it, but it does not work. So I tried to find the macro used by Activities but I can't find it. Can somebody help me to find this macr...
