When the SLA is about to expire for a particular P1 incident, the colour of the Incident number text will change. This is only for tickets where the SLA is ticking, not for pending status incidents. Example: 3 hours SLA left: Orange2 hours SLA left: ...
Hi!I got a request to create a report on tickets assigned by certain user and in the same report I should also see all assignement history on tickets.If the ticket has been assigned by this certain userAll other users and assignment groups that the t...
Does anyone happen to know which tables are used to store all of the required CMS data?The following have ben discovered, but after migration from one instance to another, it appears that I'm missing something: content_themecontent_pagecontent_sitesy...
Hi,Can anyone help me out with the following message in Service Now : The following fields have been deprecated and should not be used: groups, usersWe just upgraded from Calgary to Fuji version.One of our testers made the remark that he couldn't see...
Hello,Are "Duration" and "Business Duration" fields calculated out-of-the-box for "Change Requests" or that requires a customization?In the case of a customization, any thoughts on best practices on how these two values should be calculated?Thanks,Ma...
We have a business rule that closes incidents when a parent incident is closed however I would like the Assigned To field to be populated in the child record once the parent incident status changes to 8, currently it is not populated. The BR is very ...
Curious if anybody can help me with something that I figured out once before but have no idea how I did it. How do I make a group an Assignment Group? If I click on "type" from within the group the selection "Assignment Group" is not available. ...
Hello All, We have a service catalog with an "onboard a new user" item. This item takes users to a form that they complete and one of the fields is a reference variable to the groups table where they pick the squad (group) of which the new user wil...
Hi,We have hundreds out of the box reports that are visible under view Reports. Most of these are for modules we don't use, how can I "inactivate" them.I don't want to delete them as we might want them in the future or keep historical reports we used...
I have a catalog task with a UI policy, if Other is selected in the list collector a text box appears. If someone then choose a different request type that does not have the list collector the text box still appears. For a drop down I can run the...
Hi,I'm trying to re-created/get something similar to the below graph that I used to create before moving to ServiceNowI've been playing with the reporting on ServiceNow and I've been able to produce everything I've wanted except a graph similar to th...
Hi,Is it possible to have a Filter List "sorted" by a field?I have looked around and can't find the answer to this. But we would like to have these sorted somehow.Thanks,Riaz
Does anyone know why ServiceNow has never included a hostname field for the Network Gear CI classes? I know it's easy enough to add a short string field, but it just seems odd it isn't already there.
Hi,I wonder which is the best way to implement a basic ticket flow for Customer Support Requests.Our company started with SNOW from the inside out, we use it mainly for Incident/Problem and Change for the production environments we support for our cu...
On a customer's instance using the condition builder on Task table, I cannot dot-walk to related fields on extended tables. See screenshot below, basically I can't see the "Change Task(+)" "Change Request(+)" that appear in the red box in my screen...
