How to trigger approvals to certain groups based on conditions after Change Manager approval for Change Request

Tariq Alshara
Tera Expert

Hello ServiceNow community, hope all is well!

I have a requirement relating to Change Management where I have to trigger an approval to two groups sequentially

1) The first group (Technical advisors) needs to approve after the Change Manager approves (They are the first approval and only one so far)

2) The second group (Cybersecurity) need to approve after the Technical advisors and only if a certain checkbox field is checked on the change form

I have tried to achieve this through Change Approval Policies and approval definitions but I am not sure how to add a condition to those to check whether the Change Manager has approved or not and I am not sure how to modify the Flow Designer to suit my needs

I will attach screenshots of the flow designer and the change approval policy for your reference, best regards

 

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2 REPLIES 2

bammar
Kilo Sage
Kilo Sage

I wonder if you can try the good old fashioned workflow designer- you see everything in a much easier way and you you can make a group approval block then an arrow that says IF x then do Y. 

 

Im sure there is a way in flow designer and ill leave to others but the Worflow Designer is also a way this can all be done. 

@bammar Hello, I would've loved to use the workflow designer but I believe with the new release it is now dealt with through the flow designer, so here is an example of what I can see:

 

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So let's see if someone else responds but thanks for the tip anyways