Hi,
I need to update the RITM stage to "Waiting for Approval" when the 1st task is created and once the approval is approved. For this catalog item we are using flow designer. I tried to updating the stage to "waiting for approval" before creating a task, and updated the same after approving the approval. But it didn't worked for me.
Here I have attached my configuration: Before creating task:
Before approving and after Approving also I tried to update but didn't worked:
How can I update the stage?
I got the solution. By using update record only the stage was updating to waiting_for_approval. But on the RITM stage field it showing value as "Request Approval". It is because of the business rule "sc_req_item_stageGetChoices" the "waiting_for_approval" stage is displayed as "Request Approval". After I have changed "Request Approval" to "waiting for approval", I am able to see required stage in RITM.
You can use 'stages' to manage the current stage. If you however on the line between actions (so before your requested item) you will see an option appear to add a stage.
You can manage stages from the options of your Flow, to use existing ones or create new ones.
Can be a bit clunky, but just however your mouse over the line break (where you see the grey line) and an add stage button appears where you can control stage behaviour
I tried adding flow stage, then also it is not working. I found an article, https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0996598. In this I have tried using a timer ,not worked. But I didn't understand 2ns solution which business rule to change.
Can you tell me the BR name?
In your Flow, click the 3 dots, then click on Flow Stages:
If you don't have any stages, you can import them from Requested Item. Choose requested item, then click on Add stages:
Then, if you hover just slightly above the activity you want to set the Stage, you should see Add stage option:
