Hi,
I need to update the RITM stage to "Waiting for Approval" when the 1st task is created and once the approval is approved. For this catalog item we are using flow designer. I tried to updating the stage to "waiting for approval" before creating a task, and updated the same after approving the approval. But it didn't worked for me.
Here I have attached my configuration: Before creating task:
Before approving and after Approving also I tried to update but didn't worked:
How can I update the stage?
I got the solution. By using update record only the stage was updating to waiting_for_approval. But on the RITM stage field it showing value as "Request Approval". It is because of the business rule "sc_req_item_stageGetChoices" the "waiting_for_approval" stage is displayed as "Request Approval". After I have changed "Request Approval" to "waiting for approval", I am able to see required stage in RITM.
I got the solution. By using update record only the stage was updating to waiting_for_approval. But on the RITM stage field it showing value as "Request Approval". It is because of the business rule "sc_req_item_stageGetChoices" the "waiting_for_approval" stage is displayed as "Request Approval". After I have changed "Request Approval" to "waiting for approval", I am able to see required stage in RITM.
