How to use Incident Creation SOAP API to create incident in Service Now?

[Arch P]

I have a SOAP API message  which has to be used to create Incidents in ServiceNow.

How to call this SOAP API so that incidents get created in ServiceNow? Can anyone help with detailed steps?

[Tony Chatfield1]

Hi, unfortunately your question/requirement is not very clear.
Normally if you want to create a record via SOAP API, the functionality is triggered from the external platform and is not 'called' from the ServiceNow platform.
Perhaps you can update this thread with specific details that clarify your requirement?

[Arch P]

Hi Tony,

I have a SOAP XML message 

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"

which has to be used to create new incident in Service Now.

How can I use this message for incident creation in Service Now?

[Tony Chatfield1]

Hi, unfortunately your update provides no useful information and does not clarify your configuration\situation.
How did you get the soap message, where is the soap message stored.

Normal process for integration is that a soap message is sent from an external source\platform to a table end point in servicenow and a record is created.

https://docs.servicenow.com/en-US/bundle/sandiego-application-development/page/integrate/inbound-soap/concept/c_SOAPWebService.html

This may also be via an import set that will allow the data to be manipulated\aligned with your SNC instance requirements

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/import-sets/concept/c_WebServiceImportSets.html

[Arch P]

Hi Tony, 

Below mentioned setups are present.

Scripted SOAP Service:

WSDL and Url

Above SOAP’s script will automatically execute once API call received to above WSDL url.

Scriptinclude:

Url

This script include will invoke from above scripted SOAP Service based on one of the input API value.

Below are the list of actions that are supported for Incident module.

1. Call Create
2. Call Update

Table Configuration involved:

there is a table as part of this integration request to store the default values for the failed validations.

 There is a function exists in the script include does the pulling of values from this custom table based on below table fields.

1. Target table (possible values are incident, change)
2. API Field (possible values are incident api fields )
3. Action

The Call  Create SOAP XML message has to be passed to finally have the incident in Service Now.