How to use priority matrix on Requests

[Christine24]

We have a team that needs to track impact/urgency on requests. I was creating a catalog item but there is no option to "Map to Field" like there is for a record producer; additionally, I do not want to expose the impact/urgency on SCTASKs. With that being said, how would I use the Priority Matrix we have for Incidents on our Requests?

[Michael Fry1 · Accepted solution]

Once you add the new Data Lookup definition, then yes it will calculate automatically.

[Christine24]

Thanks!