AWA wait time is empty if status is not accepted
it is possible to calculate the "wait time" if the status is not accepted?
Forum Posts
In portal i want to remove some of the fields from the list which is mentioned in the below Screen
Hi,In portal i want to remove some of the fields from the list which is mentioned in the below Screen. Please help me out how can remove those things from the above SS. Thanks
User Requirement Could you plz provide code
Create a new UI Action on Change Request - Create TaskThis button should be visible only in New/Assess state and to the Assignee of the ticket.When user clicks on Create Task, user should be redirected to new Change Task form and below fields should ...
Agent unable to check-in on location kiosks - Occupied
We have implemented walk-up and we have agent trying to check-in to a location kiosks to accept record but the button is not available. We check that someone already checked-in since state is Occupied. Is there a way to have multiple agents able to c...
ServiceNow For Slack App throwing a 403 error message
Hi ServiceNow Community Developers, I am following the ServiceNow for Slack setup guide to connect ServiceNow and Slack. Inside the ServiceNow for Slack popup that appears after clicking the "Connect ServiceNow to Slack" button I populate the Service...
How to add a reference qualifier condition for a reference type variable of variable set
Hi All, I have a variable set (Requester & Requested for) which is used in 9 catalog items, I want to add a reference qualifier condition for a specific catalog item, to show only users belongs to hardware department in the requested for variable an...
Audit changes made to a specific record within 'sys_user_group_list'
Hello, I am trying to see what user made changes to a record specifically from 'sys_user_group_list' where can I view the changes made to the record?
Set Field color based on condition
Can Someone suggest me the way to achieve the followingSHow the field background of summary on Form level + list View to say Orange If some of the condtion matchsumary contains ABCPriority = 1Contact type = Event Field Style is one way but i am not a...
Resolved! Flow Designer - Duration becomes negative for no reason.
Hi all, I am observing a weird behavior. I have a field on the form called: "Expected Return Date". If the user has not yet returned the item by the expected return date, I have to create a notification. So, I need to wait until the expected return d...
Resolved! How to create custom intra active filter
Hi Team,I have created a dashboard and reports on the user table and I want to add interactive filters for the name field on the user table but there is no interactive field for the string type field.I need to create a custom interactive filter for t...
Connect Problem to Incident Ticket
Hello, i need litle bit help about connecting a Problem to a Incident Ticket ( see Picture bellow ) - when i want to connect it, it show and listed me only "false" option - when i use the loop, lookup via the list i got a new tab with all the problem...
How to delay creation of record until the condition matches in the flow designer?
Hi Developers, I am facing an issue to build the below usecase:Usecase: Whenever a change_request is created with an employee number value, the flow should check the employee number in the sys_user table of the change_request record. If the user reco...
Populating Reference fields
Hello, I added a reference field (u_email_address) to the Incident form referencing the sys_user table so I can lookup/pull info from the User table's email address field (email). I used the below attribute on the email address field on the Inciden...
Look up select box returns a null value on form
I have a look up select box the uses the sys_choice table with some pretty basic defaults Value & Label reference qualifier works and returns the values on the sys_choice table. the sysID matches the record producer. Then for whatever reason on my ...
Default value showing as "null" instead of --None--
on form while new form open field is showing as null instead of --None-- as below how to correct this?
