Hi, I want to send an Custom response for 404 Error in Scripted REST API As of now we can acheive the below response for Custom error responses. "error": {message: "",detail: ""},"status": "failure" I would like to know is it possible to acheive like...
Hi Community, how to filter incident, sc_task, problem, change tickets in dashboards by selecting the particular user.we have a dashboard there theirs 4 reports " incident, sc_task, problem, change " if I select user1 it data should show only that p...
Hi,User is having 'itil' role but still he can't see Notes, Related Records, Resolution Information etc. form sections in incident form. Can anyone guide me what can be reason behind this. This is the screenshot, how it is shown for other users. This...
I created a new table in ServiceNow, If assign the table's role to an user, so the user can write something in the rocord,If this user only has table's role without itil role, Does this user need any extra license? Thank you!
where can I get Agent workspace starter stories for Implementation ?
any information on designing a conference room reservation application would be helpful. i am a beginner and trying to start with a simple application to get better at using the system.
How to autopopulate caller field with the current login user details using client script ?
Hi All, A new field needs to be created on the incident table called as "Is the Incident Existing/New?" (Select box with Existing and New choices). This field needs to be filled automatically based on the below logic.1. The incident needs to be raise...
Usecase: We want to copy Short Description and Description from catalog variables to RITM table Short description and Description.There are 3 conditions in use case:1. It will check in the catalog "Short Description" variable that it is having the da...
attaching kb to incident via rest api. i am able to create an incident using api but when closing i need to attach a default KB article to it. any way to do it ? if the kb article gets v1 or v2 , how can i get the updated version in ? or i need to ...
Hi All,I have a requirement to auto attach one document to each record of the table once it is created. Please provide a solution to how to do this and what all needs to be done for this. Thanks in advance.
Recently we have upgraded our instance to Eureka. We are getting "com.glide.db.impex.datasource.DataSourceException: Connection URL cannot be empty" error while uploading excels in our Instance. Please advice on this
Hello Community Is there any way to remove attachment activity from Ticket Conversations widget? Screenshot attached below. Any leads appreciated.
HI, I wanted to modify the existing change conflict detection configuration as OOB it is checking below four field values, I wanted to add the Services as one of the attribute to Run conflict detection automatically. Configuration itemPlanned start d...
I have a service portal that was using the OOB "Header Menu" widget. The header has our company logo on the left and, if I have only 7 menu items, everything fits neatly on a single line. However, a new 8th menu item is being added and this throws th...