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User Requirement Could you plz provide code

Create a new UI Action on Change Request - Create TaskThis button should be visible only in New/Assess state and to the Assignee of the ticket.When user clicks on Create Task, user should be redirected to new Change Task form and below fields should ...

Agent unable to check-in on location kiosks - Occupied

We have implemented walk-up and we have agent trying to check-in to a location kiosks to accept record but the button is not available. We check that someone already checked-in since state is Occupied. Is there a way to have multiple agents able to c...

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olufsen by Kilo Sage
  • 1522 Views
  • 3 replies
  • 3 helpfuls

Set Field color based on condition

Can Someone suggest me the way to achieve the followingSHow the field background of summary on Form level + list View to say Orange If some of the condtion matchsumary contains ABCPriority = 1Contact type = Event Field Style is one way but i am not a...

rajesh44853 by Tera Contributor
  • 640 Views
  • 2 replies
  • 0 helpfuls

Resolved! Flow Designer - Duration becomes negative for no reason.

Hi all, I am observing a weird behavior. I have a field on the form called: "Expected Return Date". If the user has not yet returned the item by the expected return date, I have to create a notification. So, I need to wait until the expected return d...

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Resolved! How to create custom intra active filter

Hi Team,I have created a dashboard and reports on the user table and I want to add interactive filters for the name field on the user table but there is no interactive field for the string type field.I need to create a custom interactive filter for t...

lucky24 by Tera Contributor
  • 1224 Views
  • 7 replies
  • 1 helpfuls

Connect Problem to Incident Ticket

Hello, i need litle bit help about connecting a Problem to a Incident Ticket ( see Picture bellow ) - when i want to connect it, it show and listed me only "false" option - when i use the loop, lookup via the list i got a new tab with all the problem...

Miralem by Tera Contributor
  • 2240 Views
  • 9 replies
  • 0 helpfuls

Populating Reference fields

Hello, I added a reference field (u_email_address) to the Incident form referencing the sys_user table so I can lookup/pull info from the User table's email address field (email).   I used the below attribute on the email address field on the Inciden...

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eromanek by Tera Contributor
  • 847 Views
  • 4 replies
  • 0 helpfuls

Look up select box returns a null value on form

I have a look up select box the uses the sys_choice table with some pretty basic defaults Value & Label reference qualifier works and returns the values on the sys_choice table.  the sysID matches the record producer.  Then for whatever reason on my ...

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