Hi Colleagues, i want to find out the count of the searches done by end users ( in search bar ) in portal page for creating a report The business require the number of searches performed by end users in portal page Could any one help in finding out...
Hello people, When I paste an image on the description field (HTML type), even if i delete the pasted image before submitting the form, the image appears on the case follow up They don't want to deactivate the feature of pasting images in the descri...
I need to create a drop down button on incident form bar same as follow button on incident form.If anyone know how to create that button, Please let me know. I have attached my screenshot and please help me i want to create follow button how it is lo...
Hi team, I want to display subcategories instead of catalog items when a category has child categories in Service Portal. For example, In the below attached screenshot, when I click on Hardware category, it displayed related items in the content fram...
Hi Experts, The word limit of list collector is limited and not shows up the entire value below when an item is selected. Suggest a way to display all text for the items . There are few more text to be displayed in topics at bottom but its only displ...
How to change the variable's functionality through background script? i.e. to replicate the background functionality of a variable to another variable.
OOTB Fix UI action button working for as system admin but when I log in with problem coordinator role, it is not working for problem coordinator role. i,e when admin clicks FIX UI action, a form opens with Cause note and fix notes. These fields when ...
i'm getting error in servicenow,it's printing messages multiple times inworknotes,what is the cause?
I added styling for html fields in knowledge articles by placing the style for h1,h2 etc. in <style> tag. When the html field becomes read only, the style is applied all over the page. I used client for DOM manipulation to disable that style tag. Her...
Hi , As per our requirement we have an field in incident table parent incident if parent incident field is filled then we have custom filed set as true for the parent incident .whenever parent incident value changes in the child incident the custom...
hello All,we need to Remove an XYZ criteria from knowledge block in Bulk , if we have 4 to 5 criteria's to single block we need to Just remove XYZ alone and we need to keep other Criterias as it is I have used this logic but it is removing all crite...
Hi All , My requirement is in agent workspace. there is one ui action called create incident. the purpose of the ui action button is to open a new incident form window along with some data copied to the fields like. description , short description ,...
I want to calculate "duration" for task"For incident, we can calculate "duration", but I can't calculate it for task, like this pic. (brank)Please tell me why I can't calculate it for task and how to calculate it for task. Thanks
Hi Experts Good Day!When ever the user sends mail attachment(xlsx) for data load. Actual process is ( "Data Load -> staging table -->Import data --> Transfer map.") This is manual process.But as per my requirement when I got mail with attachment. Tha...
How to configure a flag on problem list view to inform problem manager when all PTASKs are closed.Could anyone suggest on how to proceed with this? From what I understand, it should be like how when a incident is raised against a VIP user, in the lis...
