Hi Team,I have created one child RITM ticket using workflow (Run script) for creation of variables to display in case details section, I have used below scriptvar sysId = req.insert(); // child RITM sys idvar rec = new GlideRecord('question_answe...
Hi TeamRequirement = When we reject RITM. Comments should be mandatory. I have done changes it is working as expected in Service Portal Approval Form View. But It is working in Service Portal List View. Rather when we enter comments in One RITM. It...
Hi All, We have configured provider notification which is triggered in msteams.notification is getting triggering ,but need help in adding Hyperlink in that notification ..${mail_script:scriptName} is not working its coming as plain text and not as h...
Hello Experts, In our instance, we have enabled spoke logicmonitoring integration. Based on alert incident is getting created.Once Incident resolved, If clear Alert triggered the status of an incident is changing from Resolved to New. Is there a way ...
Hi All,Actually I have requirement that basically on the account form previously we donot have "Bill id " field, so now it is created with auto increment , so now i want to update all existing accounts which donot have that bill id need to update wi...
Hi, i am trying to add a comment (Additional comment) on a Incident via the REST API.The account i am using has this roles:soap_createsoap_updatesn_incident_readsn_incident_writesn_incident_comments_writeThe body of my call is this {"comments":"te...
On sc_req_item form added field type "File Attachment" we are able to see the label but not the option"Click to add.." to add the attachment. kindly help.
I get this error message when I try to edit a catalog item in Catalog Builder.Is it due to a flaw in the Cliant script? Where should I check?
When we are working on inbound integration we build the scripted Rest API.Is there any ServiceNow existing relation between oauth authentication between scripted Rest API?I did not see any direct relation to point the oauth authentication from script...
Hi All Actually i am writing client script and one choice field and one reference field as parameters into the script include but it gets sys_id instead of Display name Client scriptfunction onChange(control, oldValue, newValue, isLoading) { if (i...
Hi,I have a variable called Case ID for one of the catalog item and if I search Case ID then I should get corresponding RITM from global search. Any help on this would be greatly appreciated.Thanks in Advance!
Hi,In Portal any possibility move the search icon should be in the left side instead right side. If it possible please help me out how can we move the place to left side. Thanks,
Hi, I want to search records from table cmdb_ci and cmdb_ci_computer by name for example.Unfortunately it's not working after all of my ideas. Maybe someone know about how to achieve this view form table perspective: I'm working right now on pers...
i got a list of managers in a variable in the business rule, and now i want to send a notification to the list of managers who stored in a variable with the email script how do it?in the email script (function runMailScript(/* GlideRecord */ current,...
Hi,State from New to In Progress automatically changes when the incident is assigned to someone, can it stay on New? The fulfiller must acknowledge the incident by updating the State.Is this possible @Maik Skoddow @Mark Roethof @Gaurav Shirsat @gha...
