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How to parse Encoded Json Response in Rest API

Hi All, I have a requirement like When I create an incident then it will hits the third party and if they update something like comments and add attachments and state updates then we need to get those updates and update it into the corresponding inci...

Ashok32 by Tera Contributor
  • 884 Views
  • 2 replies
  • 0 helpfuls

Modify Change Conflict Deteection Configuration

HI, I wanted to modify the existing change conflict detection configuration as OOB it is checking below four field values, I wanted to add the Services as one of the attribute to Run conflict detection automatically. Configuration itemPlanned start d...

Rajamouly by Tera Expert
  • 1811 Views
  • 5 replies
  • 1 helpfuls

Resolved! How do I edit the width of the header menu sp widget?

I have a service portal that was using the OOB "Header Menu" widget. The header has our company logo on the left and, if I have only 7 menu items, everything fits neatly on a single line. However, a new 8th menu item is being added and this throws th...

Chad7 by Tera Expert
  • 1235 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to hide a widget for particular roles in Service Portal

Hello Developers, Please help me achieve this requirement, We want to hide a widget to non-itil user roles on the Service Portal. We've added a user criteria to the widget in the backend (it's hiding the data) but, the widget is still appearing on th...

Susmitha1625_0-1701329292144.png

How to restrict the group membership add / remove

Hi,  I would like to implement the below scenario.Only User A and B should be able to Add / remove  the group membership for the Group name starts with "ABC"  .Other users should not modify the group membership. Please suggest how to implement this w...

Community Alums by Community Alums  
  • 1275 Views
  • 7 replies
  • 0 helpfuls

Resolved! Question on $scope.$on in widget

Hi Team, I have one question regarding $scope.$on question in widgets. I see the function $scope.$on("field.change", function(evt, parms) { ... } is called only when the record picker is changed within the same widget. Is it possible to invoke this f...

ShAn21 by Tera Guru
  • 3886 Views
  • 7 replies
  • 2 helpfuls

Best way for creating as workspace

Hi All, We are planning to build a workspace from scratch. What are the better ways to build it.Can anyone please guide me on this. Also any resources on this would be helpful. TIA.

Mounica96 by Tera Contributor
  • 374 Views
  • 2 replies
  • 0 helpfuls

Resolved! Close REQUEST when RITM is closed

Good afternoon,  I have created a flow where when the SC is closed, it will close the RITM.However i am struggling to add the steps where - After the RITM is closed, it should close the REQ  When i am trying to add the Action, i do not see REQ in the...

GurpreetKaur5_0-1701347913936.png GurpreetKaur5_1-1701348012256.png

Create multiple records using transform map

Hi,  We have an excel file which will be imported into Servicenow instance on daily basis and there is separate form to import the data using the excel. Both the methods are using the same transform map to import and update/create the asset records i...