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Complaining160

A user is complaining that they are seeing a blank page , when they click create new , from your custom inventory application.you have confirmed that they can see the inventory application, and the create new module on the application navigator.what ...

Ashok  kumar by Tera Contributor
  • 2443 Views
  • 1 replies
  • 0 helpfuls

Prevent onchange script from running when onsubmit script runs

Hi All, I have written a onchange client script and a onsubmit client script. When onsubmit script is running it is triggering the onchange script. But during onsubmit I dont want to run the onchange script. How can I prevent onchange script from run...

Resolved! Business Stakeholder vs. Approver User Roles

Hi all,  Wondering if someone could explain the difference between business_stakeholder and the approver_user role?  From my understanding the business_stakeholder role has the approver_user role within, with the ability to read Incident, Request, Ta...

Add ALL RITM variables to a notification email

I am looking for an email script that pulls all of the variables from the RITM's that are included in an Order Guide. The Order Guide name is Plan Build & Enrollment Request and it contains two catalog items that each have their own workflow on the s...

MelissaD by Giga Contributor
  • 4956 Views
  • 3 replies
  • 0 helpfuls

Survey responses are not getting stored

For same user some of his surveys are not getting saved in ServiceNow. But state is updating as Complete. Responses are updating as -1/NA.Survey is designed in scoped application.When we try to replicate same issue in Test, then there it is working. 

IAmIshan by Tera Guru
  • 1292 Views
  • 3 replies
  • 0 helpfuls

UI action for cancel flow

HI,I have 1 requirement in Certificate and inventory Module.When i initiate the Cancel Renewal UI action. I need to bring the info message that, instead of cancelling the renewal do you need to revoke the certificate. If yes, then it should redirect ...

Resolved! User criteria not working on change model

I have created a new change model and I am trying restrict it by using user critiera.  I aded that user critieria in Not available tab but it is not working.     

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Wirasat by Tera Guru
  • 2229 Views
  • 5 replies
  • 0 helpfuls