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Resolved! ITIL Best Practice-Converting Request to Incidents

From an ITIL Standpoint has anyone converted a Request to an Incident successfully? We received a requirement to allow the Service Desk to convert Hardware Requests to Incidents and we are trying to determine if this is a best practice to do based on...

Gemma4 by Mega Sage
  • 2893 Views
  • 5 replies
  • 4 helpfuls

Resolved! Edit button not visible

Hi Experts, I have created a M2M table and the edit button is created automatically , but that edit button is visible only by admin we need that itil role shoud also able to view the same how to do that. Luso  

Lusifer1984 by Tera Contributor
  • 948 Views
  • 7 replies
  • 0 helpfuls

Contextual search menu

In, the contextual search menu whenever we are raising an incident for example, Outlook not working. if we write this issue in the short description. Then, It will display the knowledge articles related to fixing issues related to outlook. Now, My ta...

profile by Tera Contributor
  • 278 Views
  • 1 replies
  • 0 helpfuls

How to choose different view while in reference list & related List

Dear All, In one of our custom table ABC, we have reference field called "Third Party Issues" which is referring to another custom table XYZ data, my issue is when user click on the search icon of the reference field it showing the data in the defaul...

Ratan B by Tera Contributor
  • 323 Views
  • 1 replies
  • 0 helpfuls

Flow help needed

Hi Team , Need your assistance to create a flow from flow designer .I have created a catalog item and which needs a flow .looking for guidance to make this Much appreciated your help 

pramn_0-1698644200796.png
pramn by Tera Guru
  • 262 Views
  • 3 replies
  • 1 helpfuls

FCR Report

Hi All,  I'm new to servicenow & got a requirement to Create a  report with FCR & it's percentage. PFA for more details & help me out to create the requested report. Filter condition for FCR incidents is State is Closed AND Reassignment count <=1 FCR...

Navyashree by Tera Contributor
  • 873 Views
  • 2 replies
  • 0 helpfuls

I need to Upload CSV File via mid server

Hii Community, Hope you all are doing good, I am stuck here there is a task in my company, I need to upload the csv file via mid server from one instance to another ServiceNow instance, please help me out by providing the steps to accomplish this tas...

Left join use View Table. Desired View cannot be implemented

I can't get the results I want using the View table.Please help. The Table is Three.1. Hardware Asset2. Request Asset 3. Catalog Task   1. Hardwarwe Asset  2. Request Asset - Column Hardware Asset is Hardware Asset Table sys_id    ( The relationship ...

alm_hardware_1.png request asset table(custom).png catalog task.png 원하는결과1.png

Serial Number Field

Hi All, I want to create a serial number field in a table (starting with 1 and counting).Is there a type that matches this requirement? Thanks in advance