Hyperlink of KB article on kb_feedback_task table

[Admin7267]

I need the hyperlink of KB article to be added in the notification that triggers from 'kb_feedback_task' table.

[Maik Skoddow · Accepted solution]

Hi @Admin7267 

according to the page https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_... you should be able to get the link when using

${feedback.article.URI_REF}

 Maik

[Maik Skoddow · Accepted solution]

Hi @Admin7267 

according to the page https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_... you should be able to get the link when using

${feedback.article.URI_REF}

 Maik

[Admin7267]

Thanks for the help, but it's not working @Maik Skoddow 
Not sure why

[Admin7267]

Thank you so much @Maik Skoddow, It was working as expected.

I see when I preview the notification Feedback task is selected that don't have article number for reference

[Muhammad Hamza]

Hey @Admin7267,

You can copy the link by going to that article in the portal

You can paste the link in your mail script as this:

template.print('<a href="<INSTANCE_BASE_URL>/sp/en/what-are-phishing-scams-and-how-can-i-avoid-them?id=kb_article&sysparm_article=KB0000028">Article</a>');

If you want the link to the KB article on the platform:

template.print("<a href='"+gs.getProperty('glide.servlet.uri')+ "kb_knowledge.do?sys_id="+current.feedback.article + "'>"+current.feedback.article.getDisplayValue()+"</a><br/>");

If you want the link to the Article on the portal then:

var shrt_desc = current.feedback.article.short_description;
	var url_desc = shrt_desc.replaceAll(" ","-");
	// removing special character from the end
	url_desc = url_desc.replace("?","");
	url_desc = url_desc.replace("!","");
	url_desc = url_desc.replace(".","");
	template.print("<a href='"+gs.getProperty('glide.servlet.uri')+ "sp/en/"+url_desc+"?id=kb_article&sysparm_article="+current.feedback.article.number + "'>"+current.feedback.article.getDisplayValue()+"</a><br/>");

Then, you can use a mail script in your notification,

${mail_script:<EMAIL_SCRIPT_NAME>}

Kindly appreciate the efforts of community contributors by marking appropriate response as the correct solution and helpful, this may help other community users to follow the right solution in the future.

Thanks,

Hamza