Hyperlink of KB article on kb_feedback_task table

[Admin7267]

I need the hyperlink of KB article to be added in the notification that triggers from 'kb_feedback_task' table.

[Maik Skoddow · Accepted solution]

Hi @Admin7267 

according to the page https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_... you should be able to get the link when using

${feedback.article.URI_REF}

 Maik

[Admin7267]

Thanks for the help @Muhammad Hamza  I tried the below script, but it's not working.

template.print("<a href='"+gs.getProperty('glide.servlet.uri')+ "kb_knowledge.do?sys_id="+current.feedback.article + "'>"+current.feedback.article.getDisplayValue()+"</a><br/>");

[Muhammad Hamza · Accepted solution]

Are you using it in the kb_feedback_task notification?

You have to create an email script by System Notification > Email > Notification Email Scripts.

Email Script:

Then use this email script in the notification Message HTML field of kb_feedback_task table.

${mail_script:kb_article_link_from_kb_feedback_task}

KB Feedback Task Notification

After previewing the notification, we get,

In this way, it's working for me. Hope it helps and solves your problem. If it does solve your problem, kindly mark this as a solution so it may help others in the future.

Regards,

Hamza

[Admin7267]

Thank you so much @Muhammad Hamza , It was working as expected.

I see when I preview the notification Feedback task is selected that don't have article number for reference