I have a requirement to trigger sla escalation notification to requested for during in progress state,when event is triggered on workflow . How can I achieve this.

[Neha Tiwari5]

I have a requirement to trigger sla escalation notification to requested for.

[JagjeetSingh]

Do you mean to trigger notification when SLA breaches?

The OOB "Default SLA" flow uses events to trigger notifications at different stages.

You can set create your notification and set trigger type to event. Use event "sla.warning.breach"

[shloke04 · Accepted solution]

Hi,

Couple of things to note here:

1) If you are using a Workflow then you can follow the steps below:

There is already a OOB workflow available named "SLA notification and escalation workflow" and within this Workflow there is already a  activity which sends a notification to Assigned to so you can add your Requested for condition in that or create a activity based on your condition to trigger it to Requested for as shown below:

Script:

This script below you can write it in the activity highlighted above.

(function() {
	return current.task.assigned_to + current.request.requested_for +"";
}());

Recommendation : Will suggest you can create a copy of this workflow and then make your changes which you want and the same can be applied to your SLA definitions.

2) In case you are using a FLow Designer then you can follow the steps below:

a) Refer to flow available "SLA notification and escalation flow" and then update as below:

Add Requested for by using Data Pill in the portion highlighted below:

Recommendation : Will suggest you can create a copy of this workflow and then make your changes which you want and the same can be applied to your SLA definitions.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke