I'm trying to allow user to be able to add attachments to Stories created from an Enhancement

[Hola Ola]

Hello everyone, 

I have a slightly confusing situation here. 

When I open a NEW Story record (rm_story), I'm able to fill out the form and add attachment to it, then submit it.

However, when I go into and existing Enhancement to create a NEW Story, I don't get the option of adding attachment;

Here's the only Active UI Action that I found, or that i think may be connecting the two issues. 

function openFormDialog() {
    var sysId;
    if (typeof rowSysId == 'undefined')
        sysId = gel('sys_uniqueValue').value;
    else
        sysId = rowSysId;
    var gModalForm = new GlideModalForm('Create Story', 'rm_story');
    gModalForm.setPreference('sysparm_view', 'scrum');
    gModalForm.addParm('sysparm_query', 'short_description=' +
        g_form.getValue('short_description').replace(/\^/g, '^^') +
        '^description=' + g_form.getValue('description').replace(/\^/g, '^^') +
               //'^assigned_to=' + g_form.getValue('assigned_to') + commented so that Assigned to isn't copied//
        '^classification=Feature' +
        '^enhancement=' + sysId +
        '^sys_class_name=rm_story'
    );
    gModalForm.setCompletionCallback(function(action_verb, sys_id, table, displayValue) {
        if (action_verb == 'sysverb_insert') {
            if (typeof GlideList2 !== 'undefined') {
                if (GlideList2.get("rm_enhancement.rm_story.enhancement"))
                    GlideList2.get("rm_enhancement.rm_story.enhancement").refresh();
            }
        }
    });
    gModalForm.render();
}

Where am I getting it wrong or missing?

[Harneet Sital · Accepted solution]

Hi Hola Ola, 

This is the way it works OOTB, we do not have attachment icon available on the modal popup that comes up when you click create story from enhanacement. You can do two things here -

1. Once the story is submitted/saved, add the attachment manually, the record is available in the related list. 

2. If the attachment you need to attach is the same on the enhancement then simply copy it to the target record. Create an insert BR, which checks for the enhancement and copies the attachment to the story automatically. 

Thanks
-Harneet Sital (ServiceNow Certified Technical Architect)
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[andreashamre]

Hi,

you can set the parameter "titleless" to false like this:

myModalForm.setPreference("sysparm_titleless", "false");

 See for more info: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0868327