I want to add new states to incident form.

[Rama21]

I want to add new states to incident form.

[Sam Ogden]

Hi Rama,

Documentation on adding additional states can be found here.  This article may also give some context around things to consider when adding in additional states

I hope this helps - please mark my answer as helpful or correct if so.

Thanks

Sam

[Tejas Tamboli]

Hello Rama,

Please find below the links it might help you.

1) https://community.servicenow.com/community?id=community_question&sys_id=b38dc72ddb9cdbc01dcaf3231f96...

2) https://www.youtube.com/watch?v=9dHMvTAaXDs

3) https://docs.servicenow.com/bundle/london-it-service-management/page/product/incident-management/con...

I hope this will help you.

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response useful to you and help others to find information faster.

Thanks,

Tejas

[Pranav Bhagat · Accepted solution]

Hi

If you want to add states the best practice is to modify the IncidentState Script Include,

The IncidentStateSNC and IncidentState Script Includes provide State constants for use in scripts.

• Script Includes with SNC in the Name are meant to be read-only. (This ensures the SNC Script Includes are updated during upgrades.)
• To impose pre-requisites or limits for moving from one state to another, you can incorporate new logic in the IncidentState Script Include.
• To override a function defined in an SNC Script Include, copy that function to the paired version of the Script Include that doed not contain SNC. Paste and customize the function there.

It is considered best practice to refer to States in your scripts using constants
current.state.changesTo(IncidentState.CLOSED) rather than values
current.state.changeTo(7).

Please refer this doc

https://docs.servicenow.com/bundle/london-it-service-management/page/product/incident-management/con...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Pranav

[Rama21]

Let me check and get back to you.