We have a Service Portal with specific catalog items for hardware, software/business apps. If a user wanted an enhancement to an application or service, where do you log that? Do you have a separate form for enhancements or 'enhancements' option buil...
Hello, we are exploring the idea of changing our knowledge articles so that only the article's author can edit their articles (and Knowledge Managers, etc). Has anyone done this before? If so, how did you restrict specific article edit access to the ...
Hi all, We have a requirement in scoped application. There are three fields 1. Net Amount 2. Additional Charges 3. tax amount. if the calculation of these three fields are equal to Total amount. Then Another field Named Balance field need to be di...
We need to upload multiple attachments, so it's not possible to use attachment variable. I have an on submit client script written on the catalog item function onSubmit() {//Type appropriate comment here, and begin script belowvar sys_id =g_form.getU...
Hello, When Assigned to field is selected then groups will auto populated in assignment group in which assign to is member by using client script. I want only those groups will show in assignment group in which that selected user in assigned to field...
Hello All , How can we include incident Resolution Notes under activity tab in standard ticket portal configuration
Hello Experts, Just a generic question. Can we use break in "for each item in" in Flow Designer ? Because I can see that even if the particular record is found in a certain iteration, it is still moving into the next iteration till the last one. But...
Hi, We have a custom application. When a task/record is overdue then it will trigger a notification to user. Let's say if the user has 20 task/record overdue then it will send 20 notification to a user in a day. Requirement is let's say user has 20 ...
Hello,I'm building a Flow that would allow for multiple SCTasks to be created for various Assignment Groups, depending on the user's selection on the form. For each options, a different Task is generated and sent to different group. In Workflow Edit...
Hi All,I have created a scheduled report that is triggered when incidents are approaching 75% for SLA breach. I would like to send these reports individually to respective groups based on incident assignment group. Any advice would be appreciated. ...
Hello.My college has assigned me to build a Cloud Computing mini project. So, I am thinking to build a mini project using ServiceNow ITSM modules like Client scripts, Business Rules, UI Policies, UI Actions,Securing applications against unauthorized ...
How to convert iso date string (2015-11-18T20:00:00Z) to local time
Need help in implementing PunchOut catalogs in Servicenow. Do let me know the technical inputs in this regard?
Hi, Can Display business rule be used alone or it has to be used always with g_scratchpad variable in it and corresponding onLoad client script to call the scratchpad variable? can you help here?Regards.
Hi All. I have created a scoped application and created a table which extends the task which is called SDCase. On this I have built few Record producers and created a formatter as well to display the variable section on the SDCase once it is created....
