I want to create a Hyper link of the RITM number in my worknotes in ServiceNow

[Pooja Khatri]

Hi All ,

I have a requirement where I need to hyperlink the RITM number in my worknotes.

I am implementing this scenario in my run - script activity in workflow , along with the other part of script. 

I am writing the below part of HTM to hyperlink the RITM number , but it is not working out .

current.work_notes = 'Request number: ' + '[code]<a href="https://' + instanceName + '.service-now.com/sc_req_item.do?sys_id=' + reqItmSysID + '" target="_blank">' + requestNumber + '</a>[/code]';

But it is not creating hyperlink to the request number , can anyone please let me know where did it went wrong ?

[Samaksh Wani]

What is coming in output, can you showcase the screenshot ?

[Pooja Khatri]

Hi @Samaksh Wani - In the worknotes it does give me the hyper link with the RITM no , but in the email notification .. it prints [code] .. [/code] tag .

Attaching the snippet : 

I don't want the code tag to show like this . 

[Samaksh Wani]

current.work_notes = "'Request number: ' + '<a href="https://' + instanceName + '.service-now.com/sc_req_item.do?sys_id=' + reqItmSysID + '" target="_blank">' + requestNumber + '</a>'";

[Pooja Khatri]

Hi @Samaksh Wani - It is giving me the parsing error : unexpected token automated when I am trying with the above given line of code .