I want to create a ITEM but there should not be any order or submit or request button available?

Ashok B · ‎01-03-2022

Hi Team,

I want to create a Request ITEM but there should not be any order or submit or request button available on display? We just want to suggest users buy themself that ITEM.

but the request method is three drop-down options available. How can I select none ?

Thanks

Ashok

harun_isakovic · ‎01-13-2022

To me personally that is written in a bit of a chaotic way that does not make sense.

If you just want to for some reason have a catalog item out there and prevent users from ordering it, add a Catalog client script (on Submit) to it. And using this client script prevent form submission for that catalog item.

The script can go something like this

function onSubmit() {
   //Type appropriate comment here, and begin script below
   alert("You cannot order the item!");
	return false;
}

View solution in original post

Roshan Tiwari · ‎01-03-2022

you can hide button on portal by editing Service portal widget.

Ashok B · ‎01-13-2022

I need to hide that button for only one ITEM, Is that possible, Can you please help with settings.

Thanks

harun_isakovic · ‎01-13-2022

What is the business goal for this? Seems rather odd. If you want to just insert a record into a table go for a record producer.

Ashok B · ‎01-13-2022

Hi,

Our Hardware Asset Management team wants

just had information inside the item when you clicked on it from the catalog - They had no ability to request/order anything

We found that this stopped people for ordering those items under the Non-Standard catalog items as they actually found the item and were then guided away from IT. Although we have a KB in place people tend to look for an item and if it's not there they will go to the Non-Standard item

I would like to raise a request for one of these - do you know if we have the skill set inhouse to do this - not sure if its difficult or not"