I want to create a requested item from a record producer which is in service catalog , I have created the record producer , now it need to show in RITM , after approve it will go to destination table

[Amit Dey1]

I have created a record producer named demo approve item , it should create a requested item , which will go for approve , if the request is approved whatever data we have in that record, it should get updated in destination table .

[SumanthDosapati · Accepted solution]

Hi Amit,

You can add approvals in your destination table as well.

But

However you want it to come to RITM table and then go to destination table so in that case,

Instead of record producer, You just need to create a normal catalog item so it will create RITM, then in workflow add the approvals needed then after approval activity, Add a Run Script activity to create a record in destination table and map the fields.

Mark as correct and helpful if it solved your query.

Regards,

Sumanth

[Amit Dey1]

I have a requirement to create RITM from  the record producer for the custom table which I created 

[SumanthDosapati]

Hi,

You cannot add two tables for record producer. You can have only one. 

Record producer is only meant to create task based records instead of RITM and REQ. 

If you want to generate an RITM and want to use Record producer then it doesn't make any sense I feel.

Tell them that is not feasible to create records in two tables using Record producer.

You can go with the approach I mentioned in first reply using workflow.

Just FYI, record producer works same as Normal catalog item. End users don't see any difference in it.

Mark as correct and helpful if it answered your query.

Regards,
Sumanth