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05-20-2022 04:26 PM
I tried to rename a select box option (from 'Services' to 'Services & Support', then to 'Services and Support') and something broke. It now lists 'Services' though that option no longer exists and it also lists 'Services and [or &] Support') but that option is always at the top of the list, though the other options list in order.
Replacing the '&' with 'and' made no difference (and it should be 'and' anyway, for consistency). Deleting the old option and adding a new one made no difference. Setting a variable attribute to ref_ac_order_by=order made no difference (from KB0743165 - In Service Portal, reference variable does not honor the "Order" column of the reference...). I tried setting a reference qualifier of ORDERBYorder even though the variable isn't a reference, and that made no difference (from Change the sort order of a Lookup Select Box Variable type?). I tried deleting all the options and populating the dropdown with a client script - that made no difference either.
'Services' keeps showing up, and 'Services and [or &] Support' keeps appearing at the top of the list, no matter what. I've attached screenshots of the variable set-up (with and without options), the client script, and the dropdowns that I can't correct.
Thanks in advance for any help -
Solved! Go to Solution.
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05-20-2022 07:58 PM
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05-20-2022 05:49 PM
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05-20-2022 07:58 PM
Did you try deleting the variable and recreating it?
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05-23-2022 09:07 AM
Beautiful, it worked! Thank you,