Resolved! SOAP/REST: how to debug: Inbound and outbound
Hi,I am pretty new to ServiceNow. Can someone please advise how can we debug SOAP/REST: Inbound and outbound transactions.Thanks.Jack.
Forum Posts
Resolved! script for inbound email action
Hi All,I need some help in scripting.There is an inbound email to servicenow that contains INC# in the subject line but no prefix- Re: , FW: etc..So as per the rules, it will be considered as a New Incident to be created.But since there is incident n...
Web hooks to Inbound Web Services
Hello World!In the last week I have turned a lot of hair grey with the following issue.I have WebHooks sending from TFS, but when it gets to SN it is creating a record in the correct table, with nothing in it. So I need to know what step I am missing...
List all tables with superclass sys_import_set_row table
Hi guys,I need to list all tables whose superclass is sys_import_set_row table. Currently, I use the following REST query: https://{instanceName}/api/now/table/sys_db_object?sysparm_query=sys_app_fileISNOTEMPTY&sysparm_display_value=false&sysparm_fie...
Delivery address
Hi everyone,I have 2 issues with the delivery address in the request form1- the delivery address if filled if only the following fields are filled : Street, City, State/province, Zip/Postal code et Country in cmn_location table2 - the field is the re...
Business Rule and UI Policy Combination
Hi All,I have a business requirement to prevent users from submitting a change request with planned start / end dates prior to the current date, unless it is an emergency change, to which they must supply justification. I have taken the approach of u...
New module - Argument field: when to use it?
Hi, I read the Wiki page : wiki.servicenow.com/index.php?title=Administering_Application_Menus_and_ModulesBut I still have a question: when should I use the "argument" field? Only if the module link type is URL, HTML or Script? The Wiki says "is requ...
How to glide record a table using Glide Ajax call ?
Hi Team,I have a requirement, Where I need to query a table by using value's entered in List Collector variable.I need to query cmdb_ci table and need to get the data regarding all values entered in the list collector.This should be a glide ajax call...
Resolved! Incident REST detailed documentation
Hello, I am developing a custom client implementation that will create new incidents in ServiceNow using the REST interface. I am looking for detailed documentation on the fields that can be passed in the payload. I've used the on-line REST API teste...
Resolved! Downloadable Form and Attachment ui macro
How does a document get loaded on Service Portal for Download. I understand that UI Macros are not functional as they were before, but I am completely lost on what needs to be changed in order to have them work in the Serivce portal. i tried pasting...
Field for Decimal values on Record producer.
Hi,Is there any Variable on the record producer which stores the decimal values???..Right now I am using Single line text but the decimal value is not moving to record that is created from Record producer.
Resolved! How to ensure the Estimated Completion date is filled in by an assignee
Hi Folks,I'm very new to ServiceNow, in fact this is my first discussion. We are trying to find the best way to ensure that the Estimated Completion Date (RITM level) will be completed. What is the best way to have the person who is assigned the ...
Service Request (sc_request) table for
Hi All,I need advice on utilizing Service Request table both for catalog orders as well as requests handling. Design wise, i want to create a record producer and catalog items on Service Request and handle them separately. Just like incident table ...
Resolved! MAC OS and servicenow integration
How do I integrate mac os with servicenow, I have got REST API and JAMF options available but if I opt for REST API then how do we do it? please help..
MTTR (Mean Time to Resolution) Reporting
Folks I am looking for an effective MTTR report users may have created. If anyone has one and can provide me the method/fields I'd be extremely grateful. Peter
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