My manager has requested that a mandatory time of 48 hours be set between planned start and planned end date. If someone tries to go other it would alert that the requested end date has exceeded 48 hours. How can I implement this change?
Hi all, I'm relatively new to servicenow and javascript, any help would be amazing. I'm making a service catalog form and I'd like to populate a bunch of fields based on the input from a reference field (server table). However...
We are working on Hardware asset management and our AM team wants us to hide the hardware models from the end user and have them only select Laptop or Desktop. Has someone done anything similar where multiple laptop/hardware models can link to a gene...
WHAT IS DIFFERENCE B/W Approval-user&Approval-group&Approval-co ordinator & Manual Approval?
Hello community,So here is the requirements;When a user from a specific location creates a ticket or has a ticket created for them and it is priority high or critical, add a email address to the watch list.If the priority drops below a high/and or th...
Below is the notification i need to give through mail. In this {User} i need to get only the first name . Ex: if {user} is John Cena it should display only Hi John,Hi ${user},A Request has been raised by ${from},.
Hi All,It appears that the Powershell example inside the REST API Explorer tab is malformed, specifically:# Specify request body{request.body ? "$body = \"" :""}}{}"This line is not valid Powershell syntax. Can anybody help me out as to what this sho...
Hi,Problem statement- i have discovered virtual windows servers ,But the field "CI NAME" is being populated with the same value as the "MODEL NAME".I want to correct it so that the CI name is correct.Also I want to know how field mapping is done in d...
One of the key components to managing a major incident is being able to communicate to all interested and affected parties. In my past life we had a tool, home grown, that was subscription based, meaning that people subscribed to the services, or i...
HiHow to change priority choice list labels only for incident table? Can someone guide me step by step?
Hi,We have two different companies that use Incident Management and Problem Management. Each company wants to see their own categories /subcategories /assignment groups / close codes.Is there a "simple" way to do this without seeing the other compani...
Hey everyone, I would like to know if it is possible to embed a report to an external site. For example, instead of the end user having to create a report in ServiceNow, they would be able to view a live report from a Google site. I have tried i...
Hi ,Please let me know how to hide/disable attachment the remove button only change request table ?No user should not able to delete the attachment Thanks & Regards,Shravan Kumar
Hi,I am also struggling with an if statement in the email scripts. I read this post, but wasn't able to resolve my issue: Struggle with 'if' statement in email script I am trying to get to get certain text to show only if State = Resolved. I have...
I have the following situation. I have 2 checkboxes. One checkbox (CB1) that has a ui policy to show additional variables and other checkxbox (CB2) doesn't. What I don't know how to do is to have a checkbox unchecked if another checkbox is chec...
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