patch 9 jakarta We use templates in incidents and call records and have for some time. Somewhere along the way we lost an easy way to manage templates. A few versions back we used to have access to a list view of templates to easily move through th...
Dear community members, Good Day! Could someone please let me know what first field 'Reply To' in below email client template represents ? Thank you Naveen Dubey
Is there a way to always expand the order guide "options" on the service portal ? aria-expanded="true" didn't seem to work. Any help appreciated.
Still a noob with ServiceNow, so please bear with me. I had someone enter a password into "Additional Comments" and sent an email from the incident with the password in it. I have been able to remove the password from the email, but cannot seem to ...
Hi, i would like to hide text under QR Code image 1.can i hide text under barcode image???? 2.Can i change QR code type to BAR Code type (||||) format?? If you please check it in my PDI, if you are with that UI Action: Show Barcode , UI Script...
Hello, I have tried below queries but nothing seems to work. Please someone suggest me the right one. Thanks var approvals = new GlideRecord("sysapproval_approver"); approvals.addQuery('sysapproval', current.sys_id); approvals.addQuery('assignment_...
Guys, I already tried using setValue and setDisplay, both are not working correctly, It seems to be any bit detail I am not finding. It worked in other fields but not for category field. g_form.setValue('category', '7ab5be77dbacef406760000c8a961980')...
Hi all, I have a script include to trigger a catalog request based on some conditions. Everything is working fine(request is triggered, variables are set etc.) but the 'opened by' on the RITM is setting as blank. Any thoughts on how to set RITM field...
I am trying to create a task via a UI Action on the Change Request form. The idea is that Change Manager can click on a UI action to quickly assign a task to resolver group with some pre-filled values like short description, description, priority, a...
I have several reports that were created by a person who has set them up to be shared with multiple people, and also scheduled them to be emailed. The person has left the company, and I would like to transfer the report to a new "owner" Is there a wa...
I have a requirement, I have a field "Type of Request" which is a dropdown field in my catalog item.I have 5 type of request .Based on type of request I have different workflows. So i have used switch statement. But for first 2 request type it is wor...
Hi All, We have an integration with a third party inventory tool to populate SAM data [Computer, Software, Software Usage]. For computer data, we have a transform map to pull the records to push to the target table. With the transform map, we are als...
I would like to get sys_id of 100 incident records. Is there a table or any other way to get the list of sys_id for records
I have this catalog page I am trying to add incident table for create Incident catalog,So I did it using Data table from instance widget provided by OOB. Table added successfully no issues in that. But that table display in all catalog pages I want...
We just upgraded our DEV instance to London Patch 1. First thing I noticed is when a request comes in one of the variables is not transferring over to the RITM. It is a required field when you complete the request. Why would it not transfer over?