How to get the field value in service-now using LDAP

[Lucky1]

Hi Everyone,

The AD team has created a field at their side. And we at service-now side has created the same field in users table. But can someone let me know the process how to update the field present at service-now side when LDAP sync is done. 

In the Transform Map, we will map the source field with the Target field. But how the value from AD comes to Service-Now.

Regards,

Lucky

[Jaspal Singh]

Navigate to System LDAP >> LDAP Server

Open the specific LDAP Entry & enter the attribute in Attribute field as commas separated name.

 

[Lucky1]

Hi Jaspal,

Thanks for your reply. 

But when I check my LDAP server, there are MORE THAN 17 attributes present in the Attributes field with comma separated. But my doubt is in the LDAP Transform only 17 fields are mapped from source to target. So, do we need to include the required field in transform map mapping?

Regards,

Lucky

[Jaspal Singh]

If you have already added the required attribute in the Attribute field then it should be able to pull information for that attribute.

Yes, for Transform map you need to map for the the attribute to the required field accordingly. It will automatically create field in staging table but the mapping will have to be done manually.

[Lucky1]

ok, 

So you mean the field we are going to add in the Attributes field with comma separated is the field that got created at AD side. Am i right?

So, while populating the data of that field at Service-Now users table, we will map it in the Transform Map right?

Also, last thing is, If we add the field let's say "Primary address" in the Attributes field in LDAP then, will it be automatically show up in the source field in the Transform map???

Because we need to map that source field to target field. right?

Regards,

Lucky