Resolved! Alert Notification
How to activate or configure alert notification on mobile with 50%, 75% and 90% breach
Forum Posts
I want my Planned Start date to select 3 days after from todays date.
Hi Folks, I have a requirement on change request. For normal change when we select****Urgency as Normal - Planned start date should allow to select the dates after 3 days from today's date but shouldn't allow to select the past dates.****Urgency as E...
Business rule to restrict approval
Hi All, There is a catalog item where once the request is submitted and waiting for approval. there are two check boxes on RITM form where any one should be selected before approving. here is the script Here the issue is it is working for only one ch...
Flow Designer - Date duration
HelloWould like to get some help on Flow Designer please.We have a Service Catalog Item with a date field variable, from this date field we need to create catalog tasks 5 months prior to the date value, so if the Date field is October 1st, catalog t...
Users able to bypass mandatory field when editing INC state from list view
Afternoon, all! We have a UI policy that requires users to enter an "on hold reason" when place INC state to "On Hold." The issue we're running into is that staff can edit the INC state from list view and bypass the "on hold reason." Any suggestions ...
Email template changed after Utah upgrade
After the Utah upgrade I noticed the some of our email templates' background has changed to a ServiceNow background. (See attached)How can I return them to the of format?
Resolved! How to add SLA's related field into the incident table reports
I have requirement to create report on incident table and add the fields such as Number, opened date, Short Description, Caller, Priority, Assignment group, state, assigned to, closed, tags, Configuration item, SLA, resolved by, Resolved date, Resolu...
Affected User field not appearing When creating Incident tickets from Service Operations Workspace
Hello all, I have received above indicated issue from an user. He was trying to create a new Incident on Service Operations Workspace but Affected User field is missing. I could not find It on form layout section as well. Could you please help me t...
Resolved! Change Schedule - TypeError: Cannot find function buildAncestorClassInfo in SoCModelBuilderSNC
When opening the Change Schedule we are getting this error: The error's full context is : TypeError: Cannot find function buildAncestorClassInfo in objectfunction () {...}. (sys_script_include.5d041e6767230300b410afa00585ef7e.script; line 73) The aff...
Resolved! Channel should automatically populate in incident form for Itil users
Channel field should automatically populate with 'Self Service' if an Itil user raised an incident using the Self-Service portal.If an Itil user raise an incident using the ServiceNow tool, Channel field should be automatically filled in with "User."...
Power Automate query incident tickets being handled within the last 24 hours using ServiceNow API
Hi Everyone,I have a slight similar to this case, but in my case I'm using Service Now API through Power Automate (as connector) and i just want to query the incident tickets being handled within the last 24 hours.https://www.servicenow.com/community...
Resolved! Catalog item variable- Lookup Selectbox
I have a variable of type Lookup Select box which is refering to sys_user table. I want to autopopulate the selected user email in another text box field. How can i achieve this. Thanks
Survey User Invite notification is not triggering
HiI have created a simple survey to be triggered when an incident state changes to resolved.The survey gets generated when the trigger condition is met.However, the email notification is not working - I have checked the email logs and cannot see the ...
Workspace: Redirect users from service operations workspace to agent workspace. Or disable SOW!!
Hi All,we recently upgraded Rome to Tokyo and noticed OOTB new workspaces available.We want users to continue using agent workspace until Service operation workspace setup is completed.How can we disable service operation workspace and redirect users...
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