Hi All, I have a requirement where I need to fetch the records from CSV file in business rule which will be used as Subflow's inputs in order to trigger the subflow, how can this be implemented and please provide the code for it. Thanks!
Hi Team, I am working on On-call Twilio module. In this i have to identify when primary user is not picking up the phone then it gets transferred to auto answering machine/voice mailbox. thus i had configured (is_human field in notify_call table). th...
Hi All,I have created an Application.I have a field called Submitter Name from User table.Based on the submitter name, I need to autopopulate other fields (location,department,employment status and email) from the user table.I have included my script...
Hi All,I have request to set up remainders for the group approvals for a catalog item for that I have created the Event, Notification but got stucked with the scheduled job script to trigger the event until the request got closed. Could you please he...
I have a custom field in cmdb table and if i type any custom field values in the reference field inside incident table( configuration item) i need the values to get populated.Is there any way to achieve it.
BCP Plan " Generate PDF " downloads content inconsistently , how can I fix this ?
Fulfiller is not able to see reopen UI action on the form.Could you please help me out.Thanks&Regards,Abhisek Chattaraj.
Hi Team, We are getting too many cases for the following:Default Semaphore ImpactedMySQL Replication BehindEvery time ServiceNow highlight a completely different transactions which causes these issues. Which worries me if there is something wrong at ...
Hi All, We have an integration with 3rd party tool where they are complaining that they are unable to access our customer instance.They mentioned that they are not receiving respond from customer instance.They have also shared the list of IP addresse...
Hi team,Whenever user reply to an interaction record with attachment ...both attachment and mail is visible in workspace view of interaction...but whenever I am opening the same interaction record from list view of table only mail is showing attachme...
Hi All,I want to create a new core activity. I configured the fields and wrote the script but I can't find the place to configure the conditions of the activity (like in the 'If' activity that has yes and no conditions). Does anyone know how to do th...
Whenever user reply to an interaction record with attachment both attachment and mail is visible in workspace view of interaction but whenever I am opening the same interaction record from list view of table only mail is showing attachment is not vis...
User is not able to see Re-open action button for incident on the portal.Can anyone please help me out. Thanks&Regards,Abhisek Chattaraj.
Hi All,I am passing this JSON Format into my flow to update the fields on RITM form:{"sys_db_object":"sc_req_item","short_description":"current.variables.variable_name.display_value,-,current.cat_item.name"}This JSON is stored in a field in a table.S...
Hi All, I need to refresh the below sp client page every time after they end the ServiceNow agent chat window (highlighted is the end button) how can this be achieved?
