Hello, User has "Can Contribute" & "Can Read" Permissions for the Article and still not able to view the Article in Portal. Error: "You do not have sufficient privileges to access this knowledge item" Please someone share your expertise on this. Than...
Spoiler Hi, I would like to know the purpose of the UI Script should not use DOM Manipulation. We have couple of script on the table check(scan_table_check) table. UI scripts should not use DOM manipulation - Can we remove them or is there any im...
ESS users redirect to sp page based on the following property ( glide.entry.loggedin.page_ess) ,In exception case if ESS users belong to plant department then should redirect to nav.do page can we set value of property based on script ?
i want to set a value of requester as a current login user in service catalog how to achieve this
I want to restrict ITIL user from creating new dashboards. Below highlighted button should not be visible for ITIL user. How to achieve that?
Is anyone using the CMDB Business Process (cmdb_ci_business_process) table?Can anyone give me some examples and/or scenarios on what we could add in this table? And what is the purpose of it?Thanks. Fernando.
Hi, I want to update the content of knowledge feedback modal pop up. But not able to find it. Is this modal pop up comes from widget "Knowledge Article Comments". Can someone please help me find out where this code is, so that I can make changes in...
Good Afternoon! I have created a new record producer for our "Log an incident form" - its quite complex and includes a few different ui policies (for example, if category is protection then show the the protection variable set) - currently i have all...
Hello , I have a requirement , where if the owner of the catalog item becomes inactive then the catalog item ownership should be transferred to the Manager of the assignment group to which the catalog item is assigned . How can I implement this func...
When I submit the request. Requested for details not populating in RITM and Catalog tasks.Please help me. So, my requirement is, I need to populate requested for with requested by when user doesnt provide requested for user information Run script has...
Kindly help me a detailed explanation of the below state and its relevant sub states in alm_hardware table. What is the condition of an asset is required to make these changes from one state/sub state of asset to another state/sub state of assetIn St...
Hi All, I need some guidance on activating send/receive email communication from Catalog Task through "Additional Comments" and the email option from the task header. Additional Comments option and the email option is visible on the task form. When "...
Hello. We are starting to look at implementing Change in SN. Is it possible to create a catalog item that will eventually kick off a Standard Change Request? For example, if someone want memory increased on a particular Server, we envision a process ...
Hi All,I would like to create Change ticket and Change Task from another application. ServiceNow provide Table API for create/update/delete ticket. However, I don't know about insert impact assement or any thing for execute Change management flow. C...
Hi All,We have a requirement to create manual approval for one of the catalog item. Some times Could be up to 2 approvers added & these two approvers should be in sequence(After 1st approval approves only then 2nd approver should approve). Can you p...