Notification
Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?
Forum Posts
UI Action to trigger Appointment
HiNot overly technical so if possible please use laymen terms! I am wanting to add a UI action button, next to update, close case etc. called 'Calender Invite' on our case table. I have the Appointment > tasks related table on the cases and the funct...
Service Operation Workspace - Configure details Tabs
Hi all , We are in the process of setting up our ServiceNow Statement of Work (SOW). We have noticed that we have several fields to display on the Incident and Request table records.The idea is to create a second tab called "Details" (to prevent use...
Resolved! how to submit a catalog item(newly created) when ever any group is created, name changed automatical
hi can anyone please help me with scenario for when ever a new group is created, name changed, de activated, re activated and group deletes i want to submit a catalog item automatically( created new catalog item) and added variables to catalog item w...
From List Collector variable having list of users and need to send approvals to users managers
Hi All,I am have requirement in a catalog items there is list collector variable if we select list of users then send approvals to users managers using flow designer.
Resolved! How to set the number of rows in a multi row variable set to the item's variables
I would like to set the number of rows in a multi-row variable set to a variable in a catalog item, how should I implement this?The requirement is that the value of the corresponding variable ("count result" in the image) is updated when it is added ...
Modify default query for Sn record picker
Hello Experts, I want to modify the default query for the below script , i want to add the below mentioned conditionsCondition : if a user is active and name starts with <sn-record-picker id="delegate" field="c.delegate" table="'sys_user'" default-qu...
Question regarding flagged kb articles
I flagged one KB article with a note saying that the "KB needed to be updated to include an approval" . An email notification came out for that KB within 2 minutes, but the message that it had did not include my flagged comment. could someone sugges...
Popup on change request form when user clicks on a ui action and state is in draft or new
Hi Community, I have a custom field created on the change form which is a checkbox field. Until user check that checkbox and there are no related items in the change requests related list, i want to show an alert. Also, when user clicks on request ap...
Copy Attachments from ServiceNow to SharePoint or Shared Folder or Any database
Hi,We got a requirement to copy attachments from ServiceNow to any other database (Oracle) or SFTP, One Drive, Shared Folder etc.When attachments copied, it should create a folder with the record number and copy all the attachments in it. It would be...
Resolved! Integration REST API
i can update and insert a inc or request whit a only endpoint?, whit metod POST regards!!
Parent not getting updated on Request and RITM for Case record in CSM Workspace
Hello, I am creating a request from a Case record in CSM Workspace. The issue I am getting is when we create a request and RITM through a Case record then in the parent field present on the request and RITM form should get populated with the Case n...
Resolved! Report of Incidents created by the Service Desk for other ITIL users
We need to drive ITIL users to create their own incidents (and service request) rather than calling the Service Desk. I am looking to create a report where, for incidents, the affected user has an ITIL role, but it was opened by a member of the grou...
Resolved! How to configure a multiple choice option within a form?
I am creating a form where the users will get the option to select multiple choice- I selected the Multiple choice option, however it is only selecting one at a time -How can i fix this please?
Resolved! Unable to work our UI Action with URL to work on the change_management form
HI All, I have a button in the Incident form that opens in a new window on an external page that is address is stored in a field on that form. That works fine. When I try to replicate the same approach on the Change Management form, the button does...
