Resolved! Hi, How to create custom widget in ServiceNow and widget communication ?
Hi,How to create custom widget in ServiceNow and widget communication ?
Forum Posts
Can some one will help me out HRSD Real time use cases
Hi,Can some one will help me out HRSD Real time use cases. how the requirements will come for HRSD Module. Thanks,
How to allow numbers and decimals in string
Hi All,How can we create regex to allow numbers and decimals in string variable.For ex: 1234, 12334.89 Thanks!
How to do dot-walking in JSON when attribute are not static?
Hi Team, How can we read an attribute when dot-walking attribute are not static. example :- I want to read an attribute - 'cancel' (static), but for reading this I need to dot-walk from result. Issue is, attribute - '11633', 'Underground Terminal', ...
Show "System" instead "User Name" when field changes in Work notes
Hi All,I have a query:When a task record is created by the logged-in user, they can see in the work notes, "Task123 (Number) has been opened." Subsequently, an Advance Work Assignment (AWA) occurs to assign the ticket to the respective group and pers...
Resolved! Adding a report to favourites list in Next Experience interface
I used to be able to add a report to the favourites list by navigating to "Reports", then clicking and dragging the report to my favourites (the same instructions are documented here: how to add report into favorites I've tried pinning my favourites ...
Can we create separate tab for emails on Agent workspace
Hi, I have a requirement that, need to create a separate tab for emails similar to attachments tab on Agent workspace.Once the requestor response through emails, all email communication should get captured /visible in this tab.If anyone is aware abou...
Difference between script include and BR
Difference between script include and BR
Show 100 records in a dashboard report
Hi All,I want to show 100 records in a dashboard report, how can I configure this? Thanks in advance
Resolved! How to include record producer variables into Incident Description field
Hi All,I m using record producer to create an Incident record.There are 4 variables in my record producer where I need to include all these variable questions with answers into the Incident record Description field.Could you please guide me how can t...
Resolved! reference field value is caching deferent value
Hi All,In my instance there were 1 custom table called vendor management. in which there are one reference field called vendor name, this field is referring to vendors table. and in that table there are only 2 field are available vendor name and vend...
Access to Incident module only
I have a requirement to allow 4 groups to access the Incident module only so they will need to be able to create, and process as a normal itil user but access to no other modules. I've given the groups an itil role as I assume this is still needed bu...
Exploring Guided Tours
Hello Team, I am exploring guided tour functionality for the first time and creating a tour to show the service desk agents how to play with Filters/Advance Search in any application LIST view. Also how one can setup their queue and fetch different k...
How to make name value pair field read only ?
Hi , I have tried onChange client script when field value is changed then name value pair field will be read only but after form has been submitted then field will be non read only , I have also tried UI Policy and Dictionary but it also not working ...
AutoPopulate field value from one table to another table.
I want to Auto populate one field value from "xyz" table to incident table field and the record for that "xyz" table is created through a hyperlink. How can I achieve this thing from script? Please suggest some ideas. This field value I want to auto...
