I want to redirect the record producer to a particular URL after submitting from the service catalog.

[Phoebe Buffay]

Hi All,
I want to redirect the record producer to a particular URL after submitting from the service catalog. After redirecting the URL, I was looking to provide an info message as well. Below is the sample code which I am trying at the end of the script:

producer.redirect="home.do";
gs.addInfoMessage("Test");

Also, the Redirect To field is selected as "Catalog Homepage". Hence currently, after submitting, it is redirecting to Catalog Homepage.

[Pranav Bhagat]

Hi 

You can redirect the record producer after creating the record into the form by applying the following in the script 

For Service Portal

producer.portal_redirect = "sp?id=sc_home" ; // You can put any page

For Backend

producer.redirect="home.do";

Reference Document:

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/c_PopulatingRecordData.html

Regards

Pranav

[Kieran Anson]

Hi,

If you want to override the behaviour for the service portal, you need to use 

producer.portal_redirect

[Phoebe Buffay]

Hi,

We are not using Service Portal. I was looking to redirect Within the Platform UI.

[Pranav Bhagat]

Hi

Here is the sample Script

Regards

Pranav