I would like Incidents to automatically close 3 days after they have been set to Resolved state, unless the Caller does accept the resolution, so that the system is not flooded with resolved Incidents and I can report on successfully resolved Inciden

[suneel kumar]

 I would like Incidents to automatically close 3 days after they have been set to Resolved state, unless the Caller does accept the resolution, so that the system is not flooded with resolved Incidents and I can report on successfully resolved Incidents.

[Ankur Bawiskar · Accepted solution]

Hi,

out of the box this happens after 7 days

you can update the system property as 3

glide.ui.autoclose.time -> 3

Configure incidents to close automatically

regards
Ankur