As a Service Desk Analyst, I would like to be able to use the List View's preview icon to view the details of an Incident in a popup window so that I can quickly scan Incidents without opening each one.

[suneel kumar]

I am able to use the List View's preview icon to view the details of an Incident in a popup window. When viewing an existing Incident in the list popup view, the form should appear as follows: Number, State ,Caller, On hold reason (only display when State = On hold) Affected user, Priority ,Contact type ,Assignment group ,Business service, Assigned to Service Offering, Configuration item, Short Description, Description ,All fields should be read only.

In Incident preview pop up menu i need to modify and want make it as read only.

Can you provide your solutions ASAP.

Thanks,

Suneel

[Ankur Bawiskar]

Hi,

in the preview i.e. sys_popup view by default fields are readonly

Also remember UI policy or client script doesn't run on that sys_popup view hence this is not possible

On hold reason (only display when State = On hold)

You can configure which fields to show in that view

Popup view of a reference field is not showing the expected form layout of the configured sys_popup ...

Regards
Ankur

[suneel kumar]

Hi,

I need to change the existing fields in Incident preview button as above sequence, Can you provide steps to modify the fields in preview icon in the list view. if it is possible?

[Ankur Bawiskar]

Hi,

you need to configure the form layout for that view

I already provided the link

Popup view of a reference field is not showing the expected form layout of the configured sys_popup ...

Regards
Ankur