Ideas for redirects from one portal to another.

DJ DeJarnette
Tera Expert

‎06-02-2022 11:55 AM

Hey guys, I'm working on a project where we are changing from one portal to another, more updated one.  so instead of the portal being "now.com/THIS" it's going to be changed to "now.com/THAT".  I was tasked with putting together a way to redirect traffic from the old portal to the new one.  I've already come up with the solution of putting a redirect script into the header the old portal uses.  It checks the URL for variables and parses them out.  then it feeds the final string into an HTML meta redirect line.

but I was wondering what methods other people have used if any.  have you used an Out of Box feature?  a third party plugin?  another method?  I doubt I'm the only one who's had to deal with people saving favorites in their browser only to get upset when it doesn't work anymore.

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Muralidharan BS
Mega Sage
Mega Sage

‎06-02-2022 11:38 PM

Hi There, 

You can create a record in the JS include which in the theme, this will route the pages including fav from one portal to another portal. 

I have used this to move users from sp to mesp portal, this actually works and it is easy to configure.

Article - https://community.servicenow.com/community?id=community_article&sys_id=9f1f869f1bf6f014aefc11751a4bcb69

Thanks

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Community Alums
Not applicable

‎06-03-2022 12:44 AM

Hi @DJ DeJarnette ,

If you're using different pages you can use page route maps to route from the old page to the new page or You could just rename the url suffix of the new portal to match that of the old portal so that the links are still valid. (This is a idea from Brad Tilton)

Also, have a look at this thread:

https://community.servicenow.com/community?id=community_question&sys_id=03509bd6db2533445ed4a851ca96...

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep

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