We have a need to provide the ability to create Incident Tasks for our Applications Team, as they often divide up work when addressing an incident. As discussed in many other incident task discussions, we've taken the advice given and extended th...
Hi, I was trying to translate my new Catalog Items, I go to System Localization>Translated Name fields and enter these entries for different Languages:Let say this is in Chinese Language the "Create or Change a Shared or Group Mailbox" was already ...
I'm able to create assessable records using the AssessmentCreation API from a business rule. However, this doesn't create the assessment instances with assigned users. You would have to manually assigned the users to each assessable record. Has anyo...
Couldn't find any option to edit the list of email address to which a scheduled report has to be sent. I chose the edit mode of the report but still couldn't find any option to edit the previous distribution list. Please help if possible. Thank you ...
When setting up Business Rules, I have included conditions to allow these to only run when logged in user has specific roles. 1. Business Rule should not run for admin. 2. Business Rule should run for user with multiple roles. Here are some examples...
I have Company Field (Field: company, Table: core_company) on Incident Form. I want to populate Assignment group(Field: assignment_group, Table: sys_user_group) based on value selected in company field. How can this be achieved with Ajax calls. I ...
Hello, For the on-call scheduling application, I know that the rota_admin has the following abilities: A user with the rota_admin [OnCall admin] role can create, edit, and delete rotations. They can manage all aspects of a rotation such as the roster...
I am trying to set field values in UI page to bold, I want the labels to just be the same but only the field values bold.How can I do this?
How can I add the Kepner Tregoe plugin within my developer instance of servicenow?
I need a API to pull incidents between date range?
Hi guys On a change, when you press the "Request Approval" button, SN will move the CHG to State=Assess, and will show you a text in a blue box: "Change is waiting for approval". Where and how is this set... ? Is it possible to change i ...? Thanks ...
Hi all, Please i have just finished defining my SLA metrics and targets. What I am confused about is how service now does the calculation. A P3 incident logged today 2018-04-10 at 11.00am with a 2 day SLA target will elapse 2018-04-17 14:03:12 (Actua...
Hi Guys,I am trying to mass close 70,000ish Incident records. There are mandatory fields that need to be completed otherwise the SLA Clock will keep running.My Mandatory fields are: u_cause_code, u_resolution_code, u_cause_ci, u_solution, u_business...
Hello, I am having an issue with on the task_sla table. So, I have set the following conditions on SLA definition The planned end date is calculating to 20 days after the start date. That means the actual time left also shows 20 days when the incid...
