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Resolved! How can I check if related list is empty

I need to check on a record if the related list is empty, If it is empty then I want to show a UI action button. How can I accomplish this?

samadam by • Kilo Sage
  • 6599 Views
  • 4 replies
  • 2 helpfuls

Accept/reject functionality of incident via email

Hi, How to achieve the functionality of accept/reject resolution via email.i.e we will send an email to the user with two links Accept  and "reject" and when they click we need to make sure the same is updated like changing the stateof the incident b...

girishk by • Tera Expert
  • 2183 Views
  • 2 replies
  • 1 helpfuls

Auto-refresh Incident lists

Hi,  Has anyone managed to work out a way of making record lists automatically refresh? Our service Desk are asking for this functionality, although currently the only way I'm aware of being able to do it is using a Homepage / Gauge and setting the a...

domaners by • Kilo Guru
  • 7163 Views
  • 3 replies
  • 0 helpfuls

SC Task Work Notes not visible to a single user

We have a user, a single for now, who lost visibility to the Work Notes field in a Service Catalog Task (SCTASK) after upgrade to Kingston. He was not part of the test team who tested in DEV/TEST, so he just figured this out in PRD. I could reproduce...

SLA breach reasons

Looking to perform some analytics on SLA breaches and was wondering if there is out of the box functionality or field for fulfillers to indicate SLA breach reason each time a breach occurs. Right now our solution is to create a field on each form.  

Resolved! Change Type not editable if Change Type is not New

On Kingston, there is a new ACL and a new Client Script preventing a change request from being changed from Standard to Normal, or Emergency if the Change state is not New. That makes sense for me, but is not the way we work and our Change Mgr wants ...

How to query date/time field?

I have two date/time fields, callback start date and end date. End date is populated with 2 hours after the start time. When more than 5 incidents with same start date and end date are submitted, it should thrown an alert saying that there are alread...

manimozhi3 by • Tera Contributor
  • 5527 Views
  • 5 replies
  • 0 helpfuls

Resolved! Dealing with External Contacts in ServiceNow

We recently rolled out ServiceNow and it's been fine so far but one of the issues we're dealing with is how to work incidents from external contacts who are not in the system. Anyone not in the system gets put under the Guest account and it makes not...

Community Alums by Community Alums •  
  • 5639 Views
  • 10 replies
  • 0 helpfuls

Resolved! What is the best way to validate a date field?

We have a custom date field where we do not want anyone to specify a date at the end of the month - day 29, 30, and 31. I tried a business rule and an "on change" client script, but i guess my coding wasn't good enough. Can anyone help?   Thanks! Tyl...

Resolved! Auto-populate Company and Contract when creating incident

Hello, Most of our incidents are opened using SolarWinds integration. We are assigning CI to each Incident and we want to auto-populate CIs Company and Contract fields in the Incident form. I am thinking about Business rule but is it the best way to ...

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