Hi guys!We added a few new change types using this guideline: Add a new change type This works just fine until we want to create a change from an incident.I would like to make a new UI action for each new change type (so it can be used/clicked from t...
Once I have consumed a consumable item and assigned to a user, assuming the item is returned or decommissioned, how do I remove the assignment? I see no obvious way to do this.
I am trying to archive all of our incidents and the archive rules will not allow me to do so because we had to restore all of them because we forgot a crucial step in our archiving process. I was able to restore all of the records through a script,...
We had a question posed to us regarding emails send from a record.Is it possible for Servicenow to adjust header so all emails sent are withing the same thread?Here's the wording used."Please add threading headers to the IM update e-mails. These ar...
I was trying to use a scheduled job to create a change ticket, if I want to set the work start / work end field to a specific time, what's the equivalent of javascript:gs.minutesAgoStart when I translate It to a script using the scheduled job? The th...
Good afternoon, I have set up assignment rules for tickets to be routed to specific users based on their location and group membership. I was asked to 2 users to this assignment rule, but I do not see a space for more than one user. Is ther...
For this example, when a user has ordered an item from the catalogue on ESS, 1 sc_request record and 1 sc_req_item record is created. Both records have a due_date field that is auto populated with a date 30 days from creating the request. I want...
Hello All, I have a requirement to show and force attachment for certain request types. When the request type is change to options which do not enforcean attachment, how can I remove the already uploaded attachment from the catalog item view?I have t...
Hi,I have been figuring out how to debug REST services. I came across below link and followed instructions:https://developer.servicenow.com/app.do#!/document/content/app_store_doc_rest_integrate_fuji_r_DebuggingRESTQueriesI already set the property m...
Geneva Patch 6. Using item designer with catalog client scriptsHave a catalog item consisting of 2 sections. Need to hide one of the sections. It is labelled 'Deploy and Recovery'I have tried using the following in a catalogue client script.g_for...
Hello Guys,I have to create new hire item - there are sub items like AD account creation/ machine allocation/Share,app access. Now the 2nd and 3rd part is dependent on 1st one . is it possible that we can use the 1st item values for 2 nd 3rd one ?do ...
Hi All,i have updated sys_choice table by using import set.how to revert back the updated records with previous values.Please help me on this.Thanks & Regards,Rajendra Prasad D
Recently a consultant changed the label of a Task table field in our environment, rather than using a Dictionary Override. What's the best way to revert that change?My process typically is to navigate to the record in question, click the previous ent...
I have a record producer where I can see the contextual search based on knowledge articles. When I am clicking on "TRY IT" and giving a value to a certain field the related Knowledge articles.But when I am going to add that record producer in portal ...
We have SCCM integration configured and its working great for computers and laptops. I am trying to verify the information that is coming in for the servers and running into issues. The servers themselves are coming in. I see the names and some...
