Hello Community,We are a new customer of ServiceNow and very soon we will be transitioning to ServiceNow from another popular ITSM tool (I think you can guess what it is ).I will be getting some formal training in the first quarter of this year. Howe...
We have set up our assignment groups into tiers and I am having some problems when it comes to reporting. I am setting up dashboards so that Upper Management can see all the tickets that are assigned to their various groups.Our Assignment Group Struc...
Has anyone implemented a way to get, paper contracts and/or scanned images of contracts, into actual discreet fields in ServiceNow without manual input of thousands of contracts?Not referring to attaching the scanned document.This would be two aspect...
Hello,I am currently looking to find out what Role(s) need to be given in User Administration in order to provide someone with the access to build the CI relationships in the CMDB. Currently the users in question have access to the Configuration Appl...
I can't seem to find OOB UI actions for this use case, I can hack it together, but it seems like I'm missing something.An existing database service was retired. We re-purposed the hardware for another service entirely. I would like to keep the ol...
I have a scenario that I want to insert a record in Incident table when click on the 'New' Button of the Incident list or 'Create New' of incident.The incident can have only incident number the record must insert as soon as I click and I should not...
How are others creating a Low Risk Change Model (lead times, notifications, approvals required, CAB or no CAB, etc.)? These are not always Standard Changes, but changes that are deemed low risk from the Risk Assessment.
Hi All,we have created two Change Assessment:1. Impact2. Risk.In new state when change is submitted, user clicks on Fill Out Risk Assessment. It shows Impact Assessment questions. User fills out them and submit. He then clicks on Execute Impact Calcu...
What is the best method for setting a field like (Reason for SLA breach) as mandatory on an Incident when users try to set State as Resolved when the SLA is breached. I tried adding a UI Policy with the below code but could not get any resultfunction...
Dear all,Does somebody know how I can hide Related Search Results (see first screenshot below) in emails which are being sent to the caller?The notification is called "Incident opened for me" and the template it uses is "incident.itil.role" (see seco...
Problem:I need a little help here from the seasoned ITSM folks. One of my Execs is asking to change Surveys so they are sent out when the INC is RESOLVED instead of the current process which sends only when the INC is CLOSED.I know the correct way to...
We've got 80 incidents we should relate to a problem.All these incidents are closed so we don't aloud list edit from the incident list to relate them to a problem (unless you are an admin).Is there a good way for our problem manager to relate all the...
Users are receiving error 'My time entry field encountered the following error: TypeError: Cannot read property 'style' of underined.' when viewing closed tickets. Users with admin rights do not receive the error when viewing the same tickets, only ...
I have 20 update sets that need to be transferred to Prod. So, to simplify the transfer, I planned on merging the 20 update sets and then perform the transfer. Prior to merging, I selected the update sets and did the Compare Update Sets. It came back...
I need to make choice list B dependent on the selection of choice list A selection within a Catalog Item. Each variable is a short list of values (not currently a reference to an existing table). I reviewed this WIKI article: http://wiki.service-now....
