DSL
Is anyone using the DSL functionality as part of the Release Application?
Forum Posts
After changing a user name the old name still pops up in collaboration
After changing a user name the old name still pops up in collaboration like chat, live feed.... Already did a cache.do do without success. Anyone know if there is a temporary table/cache? Thanks in advance
Not getting user full name by using getDisplayName() in Business Rule
Hi All,I want to display the user's full name instead of User id in Created by field for sysapproval_approver table only for Knowledge approvals. Hence i am writing below one line in My BR:<<current.sys_created_by = gs.getUserDisplayName();>>But whil...
Restricting specific records in a table using ACL
Hi, all. I'm just learning how to manage a ServiceNow instance, and I need help writing an ACL. I've created an application on a personal developer instance, and within that app, I've created and populated a few tables. The app is basically just flas...
Resolved! Comments and work notes Toggle
Hi,I have been looking everywhere but cannot find any UI Macro, UI Policy or Client Script that is responsible for the behavior of comments and work notes fields on the Incident form.I want to disable the toggle that merges the two fields together. I...
Create a list of task types
Hi guys, I'm working on something where I need to be able to have a list field with the available task types, so I can choose if a ticket can be assigned to a group based on the task type.I know that when on task we can create a filter based on the t...
Resolved! Issue with making "glide.ui.escape_text " property false
Hi,We have some html tags inside Help Text for Service catalog, to avoid this problem we got workaround to update "glide.ui.escape_text" properties to false.But once we update this property to false and if we try to open any record from servicenow we...
Resolved! How to display hyperlink on catalog form using client script
In the below script when condition is "No" I want to display a hyperlink on the catalog form so user can click on that link.function onChange() { if (g_form.getValue('variables.owner') == 'Yes') { //g_form.setDisplay('variables.messa...
Script/Way to lockout all active users
Hi All,We want to lockout/deactivate/disable all active users at a time in a SNOW instance.Kindly suggest possible ways to mass update all active SNOW users to Locked out =TRUE/Active = FALSE.Thanks and Regards,Pradnya
Hi, Could any one tell me what the resolution time for P1, P2, P3, P4 tickets are by ServiceNow?
Can anyone throw some light on what the resolution time taken by ServiceNow to complete P1, P2, P3 and P4 tickets.
What does "Enforce CI verification" do in Asset Management?
I'm having trouble understanding what this does on a Model Category. I THINK it should allow you to create a CI manually without having it linked to a specific Asset, but when I test it, something totally different happens. I test by creating a...
What is the Model Number field for exactly?
When I took the Asset Management training it sounded as if the Model Number field was used for Manufacturing Part Number. However when we implemented with BDNA they used this field for the generic Model Number and so then I was wondering where the ma...
Scanning of Attachments
Does ServiceNow do any scanning of attachments for malware/viruses when they are uploaded by a user? If so, what is done?
choice list dependent on a reference field
Hi SN Community,I have a requirement to track additional detail in timesheets and I'm unsure of the best way to go about it.In 'task_time_worked' table, I have two reference field to populate the users name and team from the sys_user table and then a...
Location Aliases
We need the ability to specify aliases for locations, because some key locations (such as datacenters and some office buildings) are known by multiple names depending on which part of the organization is referring to it. We want to have a single mai...
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