If category selected is 'Network', incident should get assign automatically to 'Network' group in the Incident form

[Veera raju]

Hi,

If category selected is 'Network', incident should get assign automatically to 'Network' group in the Incident form.

[Veera raju]

Hi Mark,

Kindly find the below Screenshot what you have mentioned above 

I can't able to find the option in the Navigation bar.

Kindly find my instance Screenshot.

I cant find the option in the Navigation bar.

Please help me out on the same

[Mark Roethof]

Hi there,

Can you try "sysrule_assignment.list" in the navigation? Or as URL "https://your-instance.service-now.com/nav_to.do?uri=%2Fsysrule_assignment_list.do".

Kind regards,
Mark

[Veera raju]

Hi,

I did the same thing but it is not working as expected previously you had provided a code for this that is working but this is not working.

Can you clarify on the same. 

[Mark Roethof]

Hi there,

This should work out-of-the-box. If you disable the previous Client Script, the assignment rules should instantly work on update/submit. Difference with the Client Script, that the Client Script can work onChange.

Kind regards,
Mark

[Veera raju]

Yes i disabled the Script and i tried but it is not working as expected.

Regards,