If request is cancel from service portal approval field should be rejected.

Deepika43
Tera Contributor

‎09-27-2023 12:38 AM

If user cancel request form service portal. Need to change approval field value as "rejected" in both RITM and REQ table.

Currently in REQ it shows as "approved" and RITM as "Request approval". Both approval should change to "rejected".

when request is cancelled. like mentioned in below screenshot

 

Deepika43_0-1695800288555.png

 

 

0 Helpfuls
  • 331 Views
3 REPLIES 3

AnveshKumar M
Tera Sage
Tera Sage

‎09-27-2023 12:44 AM

Hi @Deepika43 

This cancel button seems to be a custom one, if it is set the status of the records to rejected and at the same time you can handle this event in Workflow /Flow using wait for condition as a parallel activity and if the condition is matched set the status to rejected and end the flow.

Thanks,
Anvesh
0 Helpfuls

Deepika43
Tera Contributor

‎09-27-2023 12:55 AM

I tried with flow designer it not working as expected. Is it possible to achieve this by business rule

0 Helpfuls

AnveshKumar M
Tera Sage
Tera Sage
In response to Deepika43

‎09-27-2023 01:08 AM

@Deepika43  Can you share the Screenshots of Flow Designer you tried

Thanks,
Anvesh
0 Helpfuls