if SC task sill open - request Item closed

[Kishor Mudhili]

hello friends,

we have created Flow to create one SC Task, but customers adding multiple Sctasks to the requests.

if they closed any SCtask, automatically it's related RITM got closed, it should not happend because when all SCTasks are completed then Related RITM/REQ should be closed, 

i think it should be possible via BR, but not sure how I can 🙂

please help me how we can reproduce the issue. 

[Saurav11 · Accepted solution]

Hello,

Can you open the script tracer and then while you closing the sc task start it and then close the task this will give use the list of scripts running during that process. Also make sure your flow is inactive.

[Kishor Mudhili · Accepted solution]

if we removed the update conditions from Flow. it won't work . i have restored again then it's working ...

[Kishor Mudhili]

even not working..

[AnubhavRitolia]

@Kishor Mudhili  Have you written code also as mentioned?

If yes, first you need to check if any existing code available similar to this and disable it.

[Kishor Mudhili · Accepted solution]

if we removed the update conditions from Flow. it won't work . i have restored again then it's working ...

[Saurav11 · Accepted solution]

Hello,

Yes that is because you are closing the RITM once the main sctask in the flow. Once you have created it let the RITM close through BR and not the flow remove that last step of closing the RITM if task is closed.

Please mark my answer as correct based on Impact.