If the caller of incident is a VIP user then Urgency should be set to High automatically and there should be an alert to the user creating an incident.

[Mishu]

If the caller of incident is a VIP user then Urgency should be set to High automatically and there should be an alert to the user creating an incident. I wrote the below script for this but its not working . Please suggest 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}

var user = g_form.getValue('caller_id');
var urg = g_form.getValue('urgency');

If (user.VIP == 'true')

{

g_form.setvalue('urg', '1');

alert('urg is set to high');

}

//Type appropriate comment here, and begin script below

}

[Raj92]

Hi, Try below

 function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } //Type appropriate comment here, and begin script below var cl = g_form.getReference('caller_id',test); function test(cl){ var gr = cl.vip; if(gr=='true'){ g_form.setValue('urgency',1); } } }

[Mishti]

Hi Raj ,

Yes its working but can you please explain how the line function test (cl) works ???

[mayur20]

//Try this//

function onChange(control, oldValue, newValue, isLoading, isTemplate) 
{
    if (isLoading || newValue === '')
    {
        return;
    }

    //Type appropriate comment here, and begin script below
    var user = g_form.getReference('caller_id');
    //var urg  = g_form.getValue('urgency');

        if (user.vip =='true')

        {
            g_form.setValue('urgency','1');
            alert('This is VIP user urgency set to the P1 automatically.');
        }
    }

[mayur20]

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    //Type appropriate comment here, and begin script below
    var vipalert = g_form.getReference('caller_id', vipfunction);

    function vipfunction(vipalert) 
    {
        if (vipalert.vip =='true')

        {
            g_form.setValue('urgency','1');
            alert('This is VIP user urgency set to the P1 automatically');
        }
    }

}