If To or CC is caller then add email body in additional comment

[Samiksha2]

Hi All,

I have a requirement to add a condition in the Reply Inbound action if To or CC is caller then add email body in additional comment. Here is my script:

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
if (current.getTableName() == "incident") {
	if((email.to== current.caller_id) ||(email.copied== current.caller_id)){
    current.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;
    current.update();
}
}
})(current, event, email, logger, classifier);

Please let me know what I'm doing wrong.

Thanks,

Sam

[Sohail Khilji]

Hi @Samiksha2 ,

Here is the fixed script try i hope it helps...

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
    if (current.getTableName() == "incident") {
        var callerId = current.caller_id.toString();
        if ((email.to && email.to.contains(callerId)) || (email.cc && email.cc.contains(callerId))) {
            current.comments = "Reply from: " + email.origemail + "\n\n" + email.body_text;
            current.update();
        }
    }
})(current, event, email, logger, classifier);

[Samiksha2]

Hi @Sohail Khilji ,

Its not working.

Thanks,

Sam

[Sohail Khilji]

Hi @Samiksha2 ,

Try to add logs and see whats printing and what is not printing.

 if (current.getTableName() == "incident") {
        var callerId = current.caller_id.toString(); 

        // Check if the email was sent to or copied to the caller
        if ((email.to.indexOf(callerId)) || (email.cc.indexOf(callerId))) {
            
            current.comments = "Reply from: " + email.origemail + "\n\n" + email.body_text;
            current.update();
        }
    }

[Samiksha2]

Hi @Sohail Khilji ,

Condition is not working. Additional comment is adding everytime.

Thanks,

Sam