If we do changes in the current SLA in production then what happens to the running SLA's?

[akshayjain]

There is a running SLA already defined for incident. Now if I make some changes  to current SLA, then how will other modules get affected. 

Thanks & Regards
Akshay Jain

[sumeet_n]

The changes won't affect currently running SLAs.

Do test this in your dev/sandbox - avoid doing these changes directly on production.

[Ashutosh Munot1]

Hi Akshay,

This is like Workflow.

Whatever SLA is assigned to current ticket it wont affect or incorporate new changes done.

New ticket will have new SLA changes incorporated.

Thanks,

Ashutosh munot

[James Rostron1]

Hi akshayjain,

Any newly created incidents will automatically pickup your new SLA definition, if the conditions are all met.

Any existing incidents you wish to apply the new SLA to you just run the "Repair SLAs"

It is easier doing this by selecting all relevant incidents in the table and using the "Actions on selected rows" drop down menu > Repair SLAs

 Please hit the "correct answer" button if this solved your issue