Implementing same catalog item form for 2 different partners with a different request fulfillment

[User547339]

We have a case where we need a few catalog items to be used by 2 different partners(companies) in an order guide, where one of the partners needs to have a different request fulfillment flow for the catalog item requests raised from that order guide, which needs to be decided by the company of the user(which would be present in the sys_user record) who is filling the form. 

[SD_Akshay]

Hi @User547339 

You can achieve this easily via modification in Catalog workflow/flow designer

- You can add the condition in Catalog workflow in If activity whether the user comp is A or B, of can use advance section in if current.user.company== A, Run A's fulfillment or else Run B.  

- Can create new filed on same catalog item and hide it and run conditions on that field in workflow

Let me know if you need more clarification on the same.

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Regards
Akshay Kamble (SD_Akshay)
ServiceNow Developer
LinkedIn: https://www.linkedin.com/in/akshay-kamble-1504/

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[Ankur Bawiskar]

@User547339 

you can create user criteria for those catalog items.

Then add it under "Available For" related list.

If the logged in user passes the User Criteria then that catalog item will be seen in Order Guide

Create a user criteria record in Service Catalog 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@User547339 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.