Imported KB Article Broken pasted image

[amberestes]

Hello!

We are importing our knowledge articles from Jakarta to New York. I've imported the kb_knowledge records and kb_version records through xml. I've noticed on articles that have pasted images, the images show up as broken icons. 

I read another thread that suggested exporting the sys_attachment and sys_attachment_doc records and I've tried that as well. Any ideas how to mass export/import KB articles between instances?

Thanks!

[Alberto Consonn]

Hi,

This is the official answer from ServiceNow related to your issue:

After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or near future releases. We do not make these decisions lightly, and we apologize for any inconvenience.

Refer to the following known error:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0715440

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Alberto Consonn]

Any update on this?

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto