In reference qualifier I have excluded CIs to not show status retired and decommisioned. But in Configuration item field when searched with CI name it shows the CI with status retired.

sbeginner
Kilo Guru

Hi All,

In reference qualifier I have excluded CIs to not show status retired and decommisioned. But in Configuration item field when searched with CI name it shows the CI with status retired. In field when I apply filter no records come up with status retired and decommisioned. 

Record filter shows no records with both status:

find_real_file.png

This CI shows up in field when searched even though status is retired:

find_real_file.png

1 ACCEPTED SOLUTION

Hi @sbeginner In your first condition builder section just add the class of the ci below other classes with AND condition and then below other status just do another AND condition and say status is not inventory 'or' status is not 'another status'. Dont disturb the below conditions for now. Try putting this in first place as I guess the below conditions after OR might be including that CI.

Please Mark My Response as Correct/Helpful if it helped.
Regards,
Badal Khojare
Community Rising Star 2023

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9 REPLIES 9

RaghavSh
Kilo Patron
Can you share the screenshot of reference qualifier? Also can you check if that field has any dictionary override?

Raghav
MVP 2023

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

it seems you have not added the ref qualifier correctly

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

sbeginner
Kilo Guru

Hi Raghav and Ankur,

I have added Reference qualifier condition in this, can you please tell how I can correct this. Conditions are quite big hence attached in 3 screenshots below: I basically added status not one of retired/decommisioned after every existing condition.

 

find_real_file.png

find_real_file.png

 

find_real_file.png

Below is Dictionary override screenshot:

find_real_file.png

sbeginner
Kilo Guru

Hi @Ankur Bawiskar Can you please guide me in the direction so I can update the above reference qualifier to exclude CI's with Status retired and decommisoned.