In reference qualifier I have excluded CIs to not show status retired and decommisioned. But in Configuration item field when searched with CI name it shows the CI with status retired.

sbeginner · ‎08-19-2022

Hi All,

In reference qualifier I have excluded CIs to not show status retired and decommisioned. But in Configuration item field when searched with CI name it shows the CI with status retired. In field when I apply filter no records come up with status retired and decommisioned.

Record filter shows no records with both status:

This CI shows up in field when searched even though status is retired:

Badal Khojare · ‎08-22-2022

Hi @sbeginner In your first condition builder section just add the class of the ci below other classes with AND condition and then below other status just do another AND condition and say status is not inventory 'or' status is not 'another status'. Dont disturb the below conditions for now. Try putting this in first place as I guess the below conditions after OR might be including that CI.

Please Mark My Response as Correct/Helpful if it helped.
Regards,
Badal Khojare
Community Rising Star 2023

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RaghavSh · ‎08-19-2022

Can you share the screenshot of reference qualifier? Also can you check if that field has any dictionary override?

Raghav
MVP 2023
LinkedIn

Ankur Bawiskar · ‎08-19-2022

Hi,

it seems you have not added the ref qualifier correctly

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

sbeginner · ‎08-19-2022

Hi Raghav and Ankur,

I have added Reference qualifier condition in this, can you please tell how I can correct this. Conditions are quite big hence attached in 3 screenshots below: I basically added status not one of retired/decommisioned after every existing condition.

Below is Dictionary override screenshot:

sbeginner · ‎08-20-2022

Hi @Ankur Bawiskar Can you please guide me in the direction so I can update the above reference qualifier to exclude CI's with Status retired and decommisoned.