Now the holiday period is approaching I am getting requests from people to give their roles (budget approver, change coordinator etc) to another person - but only for the 2-3 weeks that they are away. I can manually change it on the first day, then...
Hi,Can we create a icon(image) on clicking on a button?My Requirement is I have created a Button using UI Action, on clicking it will redirect to a UI page, but as there is a complex Query in that UI page it is taking a bit long time. Mean while ther...
I think this has been asked before but I couldn't remember if it got answered specifically - Is there an OOB way to quickly create child or essentially duplicate tickets off of one ticket that may be about to be resolved? When processing new hires ...
Hi Everyone - Can anyone please tell me how can I disable a report. I mean - I want to make some reports "Deactivated" thus no one can see the reports. Thanks in advance!!
Hi, I'm looking on some basic "how to" to add a calculated field to a table. I know a bit of how to do this, but I did not find anything like this in the Wiki. I've got the Eureka version. I know that generally one creates a new field on the f...
Hi, Our loadbalancer (F5 Big) is doing health checks via a http session every 5 sec. This seems to lock the session into Catalina's session manangement (example below) for 120 minutes (glide.ui.session_timeout = 120) This causes the JVM to be fil...
I'm trying to supply referring url information to an SSO provider for a single sign on solution. The wiki (http://wiki.servicenow.com/index.php?title=External_Authentication_(Single_Sign-On_-_SSO) implies that a TARGET parameter will get appended t...
Here's a question. In a domain separated environment, we have the following domain structure: TOP - Us - Customers - Customer 1 - Customer 2 Us is well us the MSP company, Customers is the domain...
Out of the Box, ServiceNow automatically creates an e-mail notification device called "Primary email" from the sys_user.email field. Is there a way to do the same thing for cell phones? I have sys_user.mobile_phone automatically pulled in through...
Hi, As we were previously not ready to create a full onboarding process, we have been creating individual catalog items (eg. order hardware, request system access etc) and grouping them in categories under the Service Catalog . Now we are ready to p...
Hi All, I have written a business rule to set the auto assignment group for Catalog Item.But it is not workin.... Please help. My requirement is, there is a choice field "Choose Role" which has some 30 values in my Catalog item.If I select A or F ...
Hi, I would like to show the time zone in a report. Can this be easily done? The example I have is a report showing incidents, which includes the field for when the incident is opened. If the incident occurs 10 AM Eastern Standard Time and I am...
In my script, i'm query'ing the sys_user table with user_name and user_password. this is my query var user_id='username';var pass='password@123'; var target = new GlideRecord('sys_user'); target.addQuery('user_name', user_id); target.add...
In my application i have username and password field and a login button. In the OnClick event of button, im trying to authenticate the credentials from servicenow sys_user table, Is there any way to do that?
Hi Folks, We are trying to capture the time when a ticket is 'New' or 'Unassigned' with a group, until the assigned_to field is not empty. Played around with a few variations of some current metrics in place without much luck, any ideas? Thanks!
