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how do I clear a date field

In the problem management form, when a new problem is created, the closed date defaults to the open date.   What is the best way to clear the value of that closed date and set the value of the closed date to when it is closed.   So when I open a new ...

KeithM2 by Kilo Contributor
  • 5614 Views
  • 2 replies
  • 0 helpfuls

How do I get label of description

When I am using g_form.getLabel('description') code in client script I am getting Short Description label even for   g_form.getLabel('short_description') also. To get description label what I have to use?

For date fields, can you disable dates from being picked?

Is it possible to only allow certain days of the week to be selected when using a date field? In particular, we'd like the users to only be able to select Fridays that are at least one full week in advance.I know I can create a client script to do so...

e_wilber by Tera Guru
  • 3950 Views
  • 2 replies
  • 0 helpfuls

Removing sensitive information from audit log

I have a requirement to remove sensitive info from audit log, If there is sensitive information found and removed I want clean up the audit log so it wont be displayed. I have a field to identify if sensitive info is being removed. How can I accompli...

samadam by Kilo Sage
  • 2942 Views
  • 4 replies
  • 2 helpfuls

How to delete certain archived data?

Due to a special request, I need to archive around 300 incident tickets and permanently delete them from the archive table. (They just don't want the data to exist in the system at all).How can I delete only these 300 tickets from the archive table, ...

ariya9 by Mega Contributor
  • 2477 Views
  • 8 replies
  • 0 helpfuls

Resolved! CMDB CI class SNC Component

I am in the process of purging our CMDB to set up integrations with external systems. I was able to delete all records in most of the CMDB tables.However, there are some records that are automatically re-created after they are removed. These are clas...

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Katie A by Mega Guru
  • 3571 Views
  • 3 replies
  • 2 helpfuls

Date Format in Script Output

Is there an easy way to script date fields into whatever format(s) I want?/* The Created field prints as "2015-10-27 19:52:33" (but I want the time to show 7:52 PM). */gs.print(current.sys_created_on);/* Running the field through GlideDateTime gets m...

Resolved! Multiple CIs, Task CI selection Best Practice?

Hi, I currently have the following setup: 1. I have a change form that points toward both a parent and extended change table2. I have enabled a multi-select field that allows users to select multiple users from a cmdb table 3. I have a workflow that ...

cadette by Kilo Expert
  • 3988 Views
  • 6 replies
  • 0 helpfuls

Resolved! How to create a certifications using java key tool

Hi ,Currently we are implementing sso . As part of sso need to create own sign in and logout certifications using with java key tool ( as per wiki). But I am knew to it . Please help me ,how to download the java key tool and use it. Thanks,Naga

Nagaraja G by Tera Expert
  • 4144 Views
  • 4 replies
  • 2 helpfuls