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Resolved! Business Rule Query checkbox not selectable

Hello, I am attempting to create a Before Query Business Rule. However, the 'Query' checkbox does not activate at all when clicked on.I believe this might be a bug in Fuji. We recently upgraded to Fuji from Eureka.I have tried the following troublesh...

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Katie A by Mega Guru
  • 3034 Views
  • 6 replies
  • 0 helpfuls

Resolved! Service Catalog SLA -> (Item vs Task vs Both)?

Hi Everyone,Just looking to get some best practice information about SLA's and service catalog entries. I cant seem to find anything on the forum, but I was just wondering what are some best practices regarding SLA's on service catalog items? Is it b...

Mikolz by Kilo Contributor
  • 5235 Views
  • 5 replies
  • 4 helpfuls

Configure Location Hierarchy

Hello,Is there a way you can add some more information into the 'Location Hierarchy' pop up window.At the moment it only displays the name of the location I require abit more information to be added in this view, is this possible?ie site ID as well a...

Graham18 by Giga Expert
  • 2158 Views
  • 3 replies
  • 0 helpfuls

Create a filter showing tickets I updated and resolved

I'm trying to create a filter that shows the incidents I've updated and resolved in the last 24 hours. The easy part was getting it to show the incidents I have resolved. The part that's causing me problems is getting it to show any tickets that I've...

chadsw by Kilo Explorer
  • 2142 Views
  • 4 replies
  • 0 helpfuls

Questions on licensing

Hi everyone,I have a few questions on licensing that I was hoping someone here could shed some light on.1) Licenses are only tracked on prod, correct? Sn doesn't care about the lower environments?2) Do INACTIVE user accounts who have a role attached ...

geek1 by Kilo Contributor
  • 11075 Views
  • 11 replies
  • 0 helpfuls

Recurring Incidents

We are trying to create reports/metrics around recurring Incidents.   What do other companies consider a "recurring incident" to be?   How do companies measure recurring Incidents, and do you consider it a metric used in problem management or inciden...

stillkl by Kilo Explorer
  • 7001 Views
  • 5 replies
  • 1 helpfuls

How to add a custom table to a choice list

Hi all,I have an issue with choice lists I'm hoping someone can assist with.I am building some forms for the provisioning of User Access for various systems. Due to the data involved, I need to building some custom tables and create a few different m...

swhyte by Kilo Explorer
  • 2371 Views
  • 1 replies
  • 0 helpfuls

Best way to track non-incident type work?

We are looking for an avenue to track non-incident items and would like to see how other organizations are tracking these types of items.   Some may come from the business as something they would like us to do, and some may be internal work that we ...

user_admin role can't edit fields in group

Greetings!I would like to give team members the ability to administration ( create/edit ) groups. Per the documentation the role user_admin will enable a user to do this:http://wiki.servicenow.com/index.php?title=Creating_Groups#gsc.tab=0However, the...

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mauricio23 by Mega Expert
  • 1732 Views
  • 1 replies
  • 1 helpfuls

Resolved! I need to include Approval History on RITM approval notification.

I have a catalog item that requires multiple levels of approvals: Manager, Director, General Manager, VP. I have the workflow for this working correctly. Now, when the approval notifications get sent out at each stage of approval, I need the approval...

Teri Bobst by Mega Guru
  • 3157 Views
  • 8 replies
  • 0 helpfuls

Priority Data Lookup

Hi All,under the data look up table it already has three fields that pull from the incident table, Impact, Urgency & Priority.Can you tell me how i can add my own field from an existing table, or tell me if this is possible?if I can add my own field ...

Graham18 by Giga Expert
  • 3907 Views
  • 8 replies
  • 0 helpfuls

Back to Top button on the form.

We have a 'Back To Top' button in one of our KB pages,This button is working in fine in Chrome browser.But this button does not work for IE 11.

sankar5 by Kilo Contributor
  • 899 Views
  • 1 replies
  • 1 helpfuls

Email notification filter

Hi All,I'm trying to make sense of the below email notification filter. We're currently on Eureka and switched to Inserted/Updated style email notifications instead of Business Rule/Event triggered ones. This notification runs on Incident table when ...

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wfrancis by Kilo Contributor
  • 1940 Views
  • 9 replies
  • 0 helpfuls